We appreciate Andrew’s thorough explanation of what was going on with our heater. You have a valuable employee!
From first contact with this company to completion of installation was less than 48 hours. Seamless process. Everyone we dealt with just bent over backwards to get the job done quickly. We will never use any other company for our hvac needs. Highly recommend.
Services were professional and fast. Tech walked me through the functions and was very polite.
Paid $453 for broken igniter. That part is probably $30. Invoice is not completely itemized. $60 to show up in addition to cost of repair. My fault for not shopping and it would be professional for them to quote an estimate..check other HVAC companies before calling them.Your reply is comical at best. You followed up with me regarding whether your tech provided an estimate. I told you he did not and I did not hear from you again.In terms of pricing, consumers prefer open transparent pricing with line items. Your in house formula therefore, does not meet that standard. Broken igniter which is $37 and less than one hour on premises. Healthy per hour rate! Estimate was not provided.I stand by my review 1000%!
They do excellent work and if there is a problem they will fix it and make it right. I really think highly of this company.
Black Mountain Air installed a new furnace and A/C system for us. They were professional, always on time, and all around good people. Never felt pressured to purchase and finished the project in a timely manner.
Heater went out, contacted Black Mountain Air, they came out same day an informed me my unit would need to be replaced due to a cracked heat exchanger on my 1980s Unit. The replacement process was quick and smooth. Awesome service received in a quicker than timely manner. Thanks Kyra for all the help!
Quick response. Nice customer service. Technicians were informative and professional.
These guys are amazing! We had a company come out and quote us 15K to replace a unit, when all it needed was a cleaning. We ended up paying $90, they saved us almost $15,000! The best company in Las Vegas!!!
Andrew with black mountain is always professional and on time. I will never go anywhere else but Black Mountain.
This is my second call to Black Mountain Air. My technician was courteous, professional, and prompt. Everything was communicated to me clearly and thoughtfully. I was treated as if my continued business with them was as important as my current business which is not always the business model for a repair service company.
I have used this company since the beginning. They have always been wonderful, prompt and fair. I recommend to everyone I know.
Excellent, efficient and top quality service..
Trusted Black Mountain Air for years. They’re always fair, professional and timely.
They notified me when they were on the way. I love that I got a good explanation of what went wrong.
Again, excellent service and good value for the money. Technician was on-time and did what he was tasked to do. No issues were noted.
I love them! I can text them 24 hours a day and they always get back to me super quick and they are able to come and resolve my issue same day! Thank you so much!
The business is managed very professionally. From initial contact to estimating to scheduling, to actual work, every step of they way, they keep us posted, on time, and finished the work as promised. That can’t be said for most contractors. I’m very satisfy with their service and highly recommended. They may not be the cheapest but you get the best service.
Michael and Brandon are extremely pleasant and professional workers who took care of my maintenance problems at a very fair cost. They were patient, explained everything to me and did a great job. I would highly recommend them.
I have been their customer for over 20 years and am thoroughly pleased. They have replace both air conditioners and have done maintenance over the years. They are always courteous, reliable and very friendly.They are my favorite service, I have lived in Vegas for 55 years, they are unbeatable!
Andrew was helpful and a positive technician representing Black Mountain Air Conditioning & Heating Company.Thank you,Richard M.
Both heating systems serviced for Winter.
Easy to schedule online with convenient dates/times along with text updates. I forgot to schedule my heating maintenance appt and they sent me a personal text to see if I still needed them. I am so thankful and got an appt the very next day (today). As always, Yannick was efficient, respectful and made our Furnace tune-up experience a good one. We have used Black Mountain for a few years now, absolutely love them and recommend them to everyone.
Andrew diagnosed the issue and made necessary repairs to get the furnace working again. Was on time, very professional and honest with recommendations
Have used Black Mountain Air for the last 12 years twice a year for my spring and fall tune ups. As well as any needed repairs.Everyone from Todd the owner and Rhiannon in the office to the technicians in the field are outstanding. Would not hesitate to Recommend these professionals and their knowledge. They are local and live in our community. We bought a new unit in May and are more than satisfied they stand behind all their services. I still do my twice a year maintenance even with the new unit. If you are on the fence about a new HVAC system or any repairs Large or small look no further than Black Mountain Air. A special Thank you to Andrew who was my technician today. 10 stars give them a try you will not be disappointed.
It was the yearly tune-up on my heating system.
They are professional, honest with quality people! I will certainly refer them to friends and family!
He came in the agreed arrival time period and did his work immediately. He explained the condition of the Heater before leaving.
The service man took his time to analyze the proficiency of the system and answered questions well.
Andrew was excellent, was proactive in finding a problem as he checked my system out and fixed it immediately. I was very impressed!
Very professional. Went right to work. Very pleased Yannick is great and so friendly and happy person he is a pleasure to have come to do the work. Thank you for service.
The tech was here to do a seasonal check up and did the task in a timely matter.
Black Mountain Air responded to our call right away & came out within a few hours. Your technician Robert was very helpful & honest in conducting business with me. I highly recommend this company to anyone that needs the services above. You couldn’t ask for better service!
This was my first Winter Tune Up with Black Mountain. I am delighted with the professional and efficient service. Yannack, the technician was thoughtful and answered my questions clearly. I will be using Black Mountain for my summer tune up.
Black Mountain Air is the absolute best!I’ve used them several times now and they have always been extremely professional, knowledgeable, friendly and affordable!And Yannick is amazing!!!
Carmen Andrews [Nevada Learning Academy]
I can’t recommend Black Mountain Air enough! They are reliable and trustworthy. I have them out regularly every 6 months for a few years now to check my a/c or heating system. Always professional and I never feel like anything they’re saying I need done isn’t necessary. They aren’t pushy, always friendly and have great communication.
이 업체와 약 15년 동안 거래하고 있는데 항상 솔직하고 정확한 판단으로 빠른 써비스을 제공해주어서 매우 고맙게 생각 합니다 제가 여러개 랜톨 하우스있는데 항상 AC 문제로 어려움이 있지만 그래도 이회사 가 있어주어서 많은 도움을 받고 있읍니다 그중에 단연 우선인것은 정말 믿을수 있다는것 입니다 앞으로도 이 회사가 많은 발전과 성장이 있기를 바랍니다. God bless 🙌
Got call back quickly to make appointment. Received text and email right away with date and time. Got text when tech was in the way. Company very professional.Robert was very nice. He even helped me by changing out my filters so I didn’t have to climb the ladder!
Great customer service from technician and office staff. Professional, prompt and explained problems well. Will definitely use again.
I was pressed for time on this job and Michael apparently made a schedule adjustment in order to accommodate me. Michael actually arrived early. Michael was very knowledgeable, efficient, and was extremely nice. I called to make my appointment on short notice as our heating system upstairs had failed the previous evening. They were really great at getting me scheduled and I have to say that their pricing is very reasonable. I highly recommend this company.
Been using them since we moved in. Yannick is great!
They did a great job, very respectful of time and let me know when they were on their way. Very clean and tidied up after the job.
This company came highly recommended on Nextdoor app and they didn’t disappoint. The person I scheduled with was super friendly and Yannick, who came to provide service, was so nice, worked quickly, tolerated my annoying dogs and did it all with a great smile!!! Thanks Black Mountain Air.
Andrew was on time, pleasant, professional and took the time to ask us if we had any questions and offered suggestions. Will call them for future service.
Excellent 5 star service.
Absolutely THE most honest and trustworthy HVAC in Clark County. I’ve used them three times now on my old AC unit and they are always awesome. Thanks guys !!!I just had my old AC unit replaced by BMA, and it was nothing short of impressive.The crew was right on time, the crane showed up right on time, it was a well oiled machine. They had me up and running in about four hours !!!Customer for life, although I probably won’t need to call them for hopefully a decade 🙏🏻
I have received excellent service for many years. Thank you!
This company always does a great job. They are prompt and really know what they’re doing. Andrew just left and he is polite, pleasant in every way and very professional. We could not be more happy with Black Mountain Air.
Quick and efficient. Was able to come earlier than scheduled so that was great! Prompt service with a smile 😃
Highly recommend!! Great customer service and always on time!!
Service was explained and completed timely. Andrew changed house filters and regulated thermostats. He seemed very through and knowledgeable, was pleasant and cheerful.
These guys came and did a great job. Diagnosed my problem and didn’t over charge. These dudes killed it.
Andrew was friendly, professional and very knowledgeable. Always pleased with Black Mountain Air service.
Black Mountain Air did a great job installing the new HVAC unit for the house. Very responsive, on time, removed the old unit and installed the new one with no issues. Working great!!
Performed overall system check.
I called this morning, they came out the same day and fixed everything in a great timely manor.I would recommend them to everyone.Never have I experienced such GREAT service.Thank you from the bottom of my heart.You guys are the BEST.
The Black Mountain team was great to work with. Starting with a friendly, competent HUMAN answering the phone to speak with me.The first appointment was booked for less than two hours after I called – and the technician arrived on time. After several attempts at repair, it was determiend that we needed a replacement A/C unit. It was 107 degrees with more heat coming so we needed to act quickly. We were provied with 3 quotes. The installation appointment was the next morning. The team arrived on time, and were courteous and respectful of our home (and our dog). They placed drop sheets throughout the house to trap any dirt from the removal of the old equipment.They worked throughtout the day (and the heat) to remove and replace the equipment. The heat in the attic was oppresive. The team took one short lunch break (informing me of their planned return time) and by late afternnoon, we had A/C running. I highly recommend Black Mountain.
Great people to work with and very Professional and very responsible
Black Mountain Air has always provided us with exceptional quality products and service. They worked with us on pricing as well, and I am more than pleased with today’s replacement of our A/C and Heating system. Michael and Tyler are to be commended on this immaculate installation. Thank you to Todd and your crew!
Andrew was very knowledgeable and answered all my questions. Price and service was excellent.
They are always fantastic and honest. I have used them several times and I will again in the future. Family Owned and a great business with integrity.
My air conditioner stopped working. Todd from black mountain air came to my house very fast and diagnose the problem. In less than 24 hours he had replaced my air conditioning unit and fixed everything perfectly. His staff was amazing and professional. I recommend this company to anyone who needs anything regarding air conditioning or heating. Black mountain air is the best.
Honest, reliable, always on time and super customer friendly.So very hard to find in this town. Reasonably priced. You get what you pay for.Yannick to…
Amazing. I wouldn’t use anyone else. I have had other companies fix my AC and they don’t compare. Highly recommend!
Andrew was amazing! Super knowledgeable and explained everything thoroughly. He showed me the issues so I knew he wasn’t making anything up. He trimmed my grass away from the condensing unit since it was suffocating the condenser. He spent the time and explained the changes coming to the industry in NV with the new laws so I could make an educated decision on a new unit. Super impressed. Others I know have used Black Mountain Air and all have had the same experience. Money well spent.
Great work for a fair price excellent cleanup had a whole HAVC system installed office was very helpful keeping us informed
My AC wasn’t cooling on a hot afternoon this week. I called Black Mountain AC because they had great reviews online. They said a tech could come out that afternoon. Andrew showed up within the hour, checked my system, replaced a part and got me cooling within 15 minutes. No fuss, no mess. I will definitely use Black Mountain for my future AC services and hopefully they will send the ever efficient Andrew to take care of it. Faye Skrak
Always our to go for heating and air conditioning solutions.Ask for Robert…Extremely knowledgeable, professional and just a great guy.Needed there…
I recently had an encounter with Black Mountain Air that could have gone horribly wrong but didn’t. I have an aging system that recently gave up the ghost…
My upstairs AC died on Thursday and Black Mountain Air was able to squeeze me in on Friday.I can’t say enough good things about this company. They won’t…
They came and fix the AC the same day we called. My friend loves them and told me about it. Funny thing, our AC stopped working the following week. We…
Black Mountain Air came out to do my “spring cleaning/check” and they noticed my capacitors were bad. They broke it all down for me, spoke to my husband….
Great experience with AC maintenance. Arrived at the start of my 2 hour window. Honest assessment & maintenance price was as quoted. Yannick was friendly &…
Can’t say enough about this company. Friendly and polite on the phone with an email and text message to confirm. Then another text message letting me know…
We can’t say enough about how much we recommend this company.The service we have received these past few years have been excellent.Honest, professional….
In Vegas it is very difficult to find fair and honest service companies. I have found one with Black Mountain Air. They have worked on my AC/heat for a few…
If I could give Black Mountain Air 10 stars, I would do it. They were very professional, timely, clean, polite and fairly priced. An all around great…
I have used Black Mountain Air for several years now, and I have never been disappointed. I’ve had other companies that would say and do anything to make…
Robert came out and was courteous, friendly and knowledgeable. He knew exactly what our problem was, came back the next day when he got the part and fixed…
I was originally given a quote to fix a component on both of my AC units by another company that found the issue while doing an annual check up. Given that…
We continue to use Black Mountain because they are in our opinion not only one of the most professional but also one of the most honest.Just had our…
Black Mountain Air has taken care of my air conditioning repairs three times over the last few years. I’ve been pleased with their service and work each…
These guys saved me thousands. So nice and saved me from buying a brand new unit. Something another big company tried to sell me.
Back again to replace our air filters. Read my previously posted comments.They are the very best….Robert, thank you…..friendly, professional, always on…
Quick response. I put in a request and they were out the next day and fixed our issue at a reasonable cost.
Very professional from beginning to end. Thank you Kyra and Robert.
Our air conditioning unit was acting up with the heat waves and the rolling thunderstorms we’ve been having. Not only were the office staff friendly when…
I have used them a few times. They do not make up things wrong with your airconditioner. Avoid One Hour Air Conditioning & Heating they make up things…
Amazing g Response time and honest dependable company! We always use them and I have used Yelp messenger to make and secure appt! I messaged during the heat…
Our upstairs air conditioner suddenly stopped working on a Saturday afternoon, so I called Black Mountain Air and Todd responded right away and came out…
The owner of Black Mountain Air truly cares about providing quality service. We had a lot of problems and unforeseen issues with our unit and he made sure…
We had an AC issue late Sunday evening. They were here first thing Monday morning. Found nothing….probably user error….Didn’t charge us anything.Two…
Hands down the best service. We recently experienced like most a failed AC just as the temps peaked triple digits. The great news, Black Mountain responded…
We’ve been going to Black Mountain Air for our HVAC needs since 2014 and every single time they’ve come. it has always been a very positive experience….
Called Black Mountain Air for just a tune-up and cleaning. The office was very nice and quick to respond. Robert showed up wearing a mask and on time….
I have not even paid this company as of yet, the guys were great today. Even the owner of the company came by to see if everything was all wright. I…
WOW, Actually a company that did and charged exactly what they said they would. No hidden fees, no hidden agenda, no surprises…And fixed the problem. We…
Very professional, prompt and knowledgeable! Service tech wore mask, diagnosed and fixed my dads AC unit quickly, no extra charges or hidden fees. My…
So, of course our 20 year old AC unit goes out in the middle of summer with an excessive heat warning. We had home warranty which we did not use but that…
![Carmen Andrews [Nevada Learning Academy]](https://lh3.googleusercontent.com/a-/AD5-WCnH4qGqWet5WHjHrn3pShYvUhXeWHKtbBcoB6cqqA=s120-c-c0x00000000-cc-rp-mo-s256-br100 "Carmen Andrews [Nevada Learning Academy]")
