Amazing. I wouldn’t use anyone else. I have had other companies fix my AC and they don’t compare. Highly recommend!
Andrew was very knowledgeable and answered all my questions. Price and service was excellent.
Andrew was amazing! Super knowledgeable and explained everything thoroughly. He showed me the issues so I knew he wasn’t making anything up. He trimmed my grass away from the condensing unit since it was suffocating the condenser. He spent the time and explained the changes coming to the industry in NV with the new laws so I could make an educated decision on a new unit. Super impressed. Others I know have used Black Mountain Air and all have had the same experience. Money well spent.
Great work for a fair price excellent cleanup had a whole HAVC system installed office was very helpful keeping us informed
My AC wasn’t cooling on a hot afternoon this week. I called Black Mountain AC because they had great reviews online. They said a tech could come out that afternoon. Andrew showed up within the hour, checked my system, replaced a part and got me cooling within 15 minutes. No fuss, no mess. I will definitely use Black Mountain for my future AC services and hopefully they will send the ever efficient Andrew to take care of it. Faye Skrak
Have used this company for the past couple years, from the the initial call with the receptionist to the tech arrival have always been pleasant to work with, highly recommended.
Yannick was professional, quickly discovered the issue and resolved it. The A/C unit was fully functional in a short time.
Intial inspection and installation process was great. Currently going on 4 months and the install still has problems. They couldn’t get the specific air handler for my condo for some weeks, so they got another unit that I was told would work well. It hasn’t.. It’s already had one part replaced because of a humming noise, waiting now a couple months because of it randomly wants to run the heat pump and makes a noise after that runs. They did make sure to get the financing fixed after the first issue with the original financing company. Hard to contact after being paid. Wrote an email a week ago and still waiting for a reply.
Yannick was on time and very efficient and friendly. The job was done in a few hours at a fair price.
Black Mountain Air continues to give great service. I was having some more problem with my AC unit and Yannick came out again. He spent almost 2hrs trouble shooting and fixing the issue.I can’t say enough good things about this company and Yannick!!
Solid professional help. On time and fair. Honest employees with expertise that is unparalleled to some other HVAC companies throughout the valley.
Friendly and informative staff. Honest people. They’ve always treated me well and with respect. Best HVAC company I have worked with in Southern Nevada.
Great customer service from technician and office staff. Professional, prompt and explained problems well. Will definitely use again.
Timely, fairly priced and professional. Would recommend to anyone.
This company always does a great job. They are prompt and really know what they’re doing.
We’ve been customers of Black Mountain Air for years. Great service, excellent staff. High recommend!
Always our to go for heating and air conditioning solutions.Ask for Robert…Extremely knowledgeable, professional and just a great guy.Needed there…
fantastic company, easy and efficient and reasonably priced.
When my AC stopped blowing around 8PM in the middle of a Las Vegas heat wave, Black Mountain Air responded quickly and had the system up and running within 16 hours. I scheduled the appointment online, and the repairman arrived a few minutes early the next morning. The problem was quickly diagnosed, everything was clearly explained, and the price was fair. I highly recommend Black Mountain Air.
Arrive on time did a number of checks before explaining the problem. I was very pleased with the service. Hard working young man in 100 plus temperature
We use Black Mountain Air for all of our heating and AC needs as we have found them to be a responsive, competent and fairly priced service provider. Most of us have no idea about what is really the problem with our AC equipment and when it is 112 degree F outside, most of us don’t care that we don’t know! I feel comfortable that Black Mountain is recommending the correct solution and is pricing it fairly. Both of these issues are important to me.
We have used Black Mountain since 2017. We highly recommend them!
We had been without AC in our house for 10 days while waiting for our home warranty company to help us get another business out to repair it. The home warranty company was of no help and said it would like another 10-12 business days for us to receive parts for the repair. I called Black Mountain Air for a second opinion and they found more issues with our old system that were beyond repair, so we had to replace the system entirely. They came out and did it the very next day and my house is back at a cool 74 when I’m at home. I cannot thank them enough for being super responsive and helping my fiancee and I get back into our house!
Black Mountain Air responded to our call right away & came out within a few hours. Your technician Robert was very helpful & honest in conducting business with me. I highly recommend this company to anyone that needs the services above. You couldn’t ask for better service!
They are always fantastic and honest. I have used them several times and I will again in the future. Family Owned and a great business with integrity.
From first contact with this company to completion of installation was less than 48 hours. Seamless process. Everyone we dealt with just bent over backwards to get the job done quickly. We will never use any other company for our hvac needs. Highly recommend.
Reliable reasonable and shows up!!
I had Black Mountain center my vent over my newly designed kitchen island exhaust hood.They repaired the duct that was deteriorating and cleaned the entire set up. The even crimped the duct to match the new flex line I’m hooking up for the hood.
They were great they replaced the old units an installed two units an a heating unit. They even call them any time.
I have used black mountain air exclusively since moving to Vegas! They are honest and offer same day service! Yannick has been my tech almost every time and he is the best! I highly recommend them!
They were available on a busy summer day. Did a good job after 1 hour air quoted me a 7 day ETA. They have earned my future business.
Robert was the technician. Fortunately he was in my area and was able to come within a couple hours of my calling. He was able to diagnose the problem and had the replacement part on his truck. Great service.
Condensation line was blocked and repaired in a professional matter and time. I recommend Black mountain air condition for insulation and all repairs. Also they don’t over charge the customer and do the job the right way with skilled technicians.
great service, timely and reasonable cost.
They were Johnny on the spot, came within 30 minutes of my call. Super professional phone service and technician, and reasonably priced. Will definitely use BMA again.
We called Black Mountain Air for a quote because we had done business with them previously and felt they were honest. We coordinated our A/C and Heating installation through Todd who was very knowledgable. While working with Michael, Michael, Chris and Yannick, they were very respectful and professional in installing three new air conditioners and furnaces. Their work was exceptional as well as the cleanup afterward. They addressed all of the concerns that we had. Black Mountain Air is a very organized and efficient company to deal with. Lou Ramirez
Prompt service, very professional and trustworthy. Will use again!
We bought and installed a new AC unit from black mountain air and have used them for couple of our properties for regular maintaince .. They are very professional and reasonable with their pricing . Great customer service from the office staff and our tech Yannick was excellent.
Black Mountain was on time and the installation went off without any issues. The installers were very professional and did a good job of cleaning after the install.
Great people to work with and very Professional and very responsible
Technician unable to diagnose problem definitively. Unwilling to attempt repair due to potential cost of warranty part. Promised to have owner contact me to assist. No one followed up. Had to call another company.
Did a great job replacing the AC…. Very efficient and very responsive to our questions ….. showed up asap with a problem we were having….. Great company……
Highly recommend this company. I have been using Black for several years. They kept my 20 year old system running for years Alas time finally ran out and the system had to be replaced. It was done quickly, cleanly and affordably. Thanks guys!
I have been their customer for over 20 years and am thoroughly pleased. They have replace both air conditioners and have done maintenance over the years. They are always courteous, reliable and very friendly.They are my favorite service, I have lived in Vegas for 55 years, they are unbeatable!
One Hour Air Conditioning & Heating came yesterday to assess our Air Conditioning unit. They told us we needed a whole new unit and gave us a price of over $12,000. Black Mountain Air came out the next day, changed a fuse…total cost $90.00. The unit works perfectly. Black Mountain Air is the only company to use, they are fair and honest.
Lifesavers. This company is the best. Always responsive and knowledgeable. You will not get better customer service anywhere. The best in the business. They truly stand behind their service and their products. This should be your first and last stop for heating and air.
Very professional and on time.. Will recommend your company to my friends that needs AC repair…
Robert was great. He explained everything. Highly recommend!!!
We love this company. They are very professional, punctual and always solve the issue.
Company was very responsive when 1/2 my house AC went out the 3rd week in July, ugh! They sent out technicians the next day and accessed the problem, made recommendations and within 3 days I have 2 new AC and air handler units and thermostats installed. They were very fair in pricing and professional in all aspects of their service respecting my home. Highly recommend
routine maintenance. very good service. great people
Robert was knowledgeable and efficient. He did a great job.
Robert was able to come and fix my AC issue right away and provided excellent service
Robert is always a pleasure to see. He is conscientious and listens and works hard to solve whatever the problem might be. I have used them to put in two whole systems in two of my homes over the years and they never disappoint.
Sassything “Sassything” Sassything
Black Mountain outdid themselves again!! Awesome company and employees!!! Andrew was on time, professional, and personable!!Thank you again!!
Andrew was extremely knowledgeable, and unlike other companies I won’t mention he didn’t immediately start trying to sell me a whole new system. It was quite refreshing to be told my a/c system still had life in it, and even if certain parts died they could be replaced without having to spend thousands on a whole new unit. Such honesty & integrity is truly hard to find these days. Highly recommend them!
Nothing but good things to say about our experience with Black Mountain Air.We have been in our home for 7 years now and recently have been experiencing issues with only the downstairs zone not getting cool. We scheduled a maintenance call for a technician to take a look and give an assessment. The whole process went well, from scheduling with the front office to the home visit.Our technician (Robert–great name BTW) showed up on time and prepared. We had a quick discussion about what intermittent issues we had been having and he made his way up to the attic–not the most pleasant place to be in the middle of July in Las Vegas. Turns out we have a failing damper motor. Now in the process of getting that scheduled for replacement. I was impressed with his professionalism and greatly appreciate his expertise.
Tech was super friendly and extremely professional. I’d certainly use them again in the future.
Dispatch communication was excellent at every step and technician was prompt and attended the issues quickly. I will continue to use this company for my AC.
All the people I deal with at Black Mountain Air are so nice. They were able to work me in on a very busy day and I really appreciated it!!! They are the best!!!!!
Black Mountain was recommended to me by my mother and a friend who had already had them come out to their houses. I was able to set up an appointment very easily online with a window frame of two hours. They were here at the beginning of the time frame and sent a text message to let me know they were on their way. Our technician, Andrew, was extremely helpful and courteous. He was able to pinpoint the problem and begin the repairs immediately. I would highly recommend the company.
Great service, quick response, very professional, fair price. Highly recommend!!
Super fast response. Great service and price. Technician was professional and friendly. It was 116 degrees outside, my AC was busted and they had it fixed about an hour after I called.
July in Vegas must be a nightmare for AC repair companies. I called 4 places and was put on emergency lists. Same with Black Mountain Air and they managed to squeeze us in on the same day while others were 3-4 days off. Yannick showed up with a smile and was quick to diagnose the problem. Within 20 minutes our unit was up and running again, blowing cold air.I paid using GPay and there was an option to tip the service tech which I did. I hope these guys out on the front line doing the hard work actually get that tip money and that it doesn’t just go to the company bottom line. Otherwise I would have given him a cash tip.I would highly recommend Black Mountain Air.
Excellent service. Completely replaced our HVAC systems, upper and lower units. Professional, clean, prompt, friendly, good pricing. Highly recommended!
Got them through a referral and was able to make a next day appointment. The tech Robert was very professional, repaired the a/c and installed two thermostat. All at a very reasonable price.
Everyone was very professional.
Robert was kind, fast and efficient. Happy and cooled-off customer! Black Mountain Air is on ‘speed-dial’ now.
I recently had an encounter with Black Mountain Air that could have gone horribly wrong but didn’t. I have an aging system that recently gave up the ghost…
Andrew did a wonderful job. He answered all my questions. He is very professional. Very informative & put me at ease that the A/C is very good condition.
Andrew from Black Mountain Air was excellent. Our service was thorough, professional, courteous and on-time. The cost of the service was very reasonable. We have used Black Mountain Air for all our heating and A/C needs and they never disappoint.
Able to schedule same day and got AC working without breaking the bank. Thank you!!
Very professional, representing the company very well. Robert is awesome!!
Ac started acting up last night and was able to schedule someone to come by the next afternoon. Every time I’ve used Black Mountain they have been incredibly professional and friendly. Super honest and straightforward. Mike, the technician that helped today, was great!
Professionally kind. He was thorough in making sure I understood what was going on.
I had a simple ac tuneup done. Andrew didn’t try to “upsell” me. Got here on time. Very efficient. I’d use them in the future.
Top marks. Professional, timely and fixed the issues quickly. Highly recommend.
They got back to me right away. Living in Vegas, you have to have air conditioning. It’s not a luxury, it’s a must . Robert was very professional. We appreciate you !!!! Thank you !!!!
Great job to say the least. Thank you for your service and I come down for your choice of personal. Good people!
Highly professional, quality work, pleasant manner. A real credit to Black Mountain.
Service was impeccable. They were responsive from the early morning in the middle of one of the hottest days in July and communicated via text for the appointment and when the technician was on his way. Technician knew exactly what he was doing and repaired things in just a few minutes. Extremely happy!
A truly professional experience from start to finish, my technician was so kind and explained things in a way that I understood. This company actually answered my phone call.
Replaced our 28 year old HVAC system. Furnace and split system AC. during the “sale” part they answered every question I asked. No wiggle or bs. I have some knowledge of the AC industry and they answered plainly and honestly.the install was great. The team was on time. All were in clean Uniform shirts and well spoken. They treated our home with respect and cleaned up everything. Friendly and happy to answer questions.Maybe ours was easy but they were done in 6 hours not the 10 or 12 projected.Great company from the start to the finish.
Every time one of the techs have been here they are efficient friendly and answer all my questions.
Absolutely THE most honest and trustworthy HVAC in Clark County. I’ve used them three times now on my old AC unit and they are always awesome. Thanks guys !!!
Very helpful! Thank you Todd & Black Mountain Air.
Great experience! Trustworthy, on time and knowledgeable.
My A/C stopped working on a hot day going in to the hottest week of the year. Yannick arrived promptly and was able to fix the problem. Just one of several good experiences with Black Mountain Air.
Great service. Very reputable and trustworthy company. Service tech , Yannick, Was courteous and very efficient.
My AC quit during a heat wave, but Black Mountain Air was prompt to rescue me and take the most economical route to repair only what was needed.
Everyone I dealt with at Black Mountain Air was fantastic, from the initial inquiry when our unit stopped working to them installing a new system the following day. I cannot recommend them enough. Extremely professional, caring and dedicated to getting us air conditioning after being without for several days in 100 degree temperatures.
Andrew was our technician and he was very helpful, knowledgeable and informative. I’ve always like the techs that you’ve sent out in the past…great job Black Mountain Air !!!
Andrew did a fantastic job! He was very thorough and informative and helpful!
The Black Mountain team was great to work with. Starting with a friendly, competent HUMAN answering the phone to speak with me.The first appointment was booked for less than two hours after I called – and the technician arrived on time. After several attempts at repair, it was determiend that we needed a replacement A/C unit. It was 107 degrees with more heat coming so we needed to act quickly. We were provied with 3 quotes. The installation appointment was the next morning. The team arrived on time, and were courteous and respectful of our home (and our dog). They placed drop sheets throughout the house to trap any dirt from the removal of the old equipment.They worked throughtout the day (and the heat) to remove and replace the equipment. The heat in the attic was oppresive. The team took one short lunch break (informing me of their planned return time) and by late afternnoon, we had A/C running. I highly recommend Black Mountain.
Very happy with their service. They were quick and helpful. Didn’t try to oversell only fixed what needed to be fixed . Will definitely use them again in the future.
Confident with the technician’s service provided.
Yannick the technician was very thorough and extremely pleasant.
Honest about options for maximum or lower cost maintenance,
This was our second time using Black Mountain Air, but it had been many years between visits. Their customer service is outstanding. We noticed an issue with our AC on Easter Sunday. I logged into their website to see what time they opened so I could call first thing. I was surprised and pleased to find that they offer online scheduling. This is so convenient. I chose the time slot I wanted for the next day, and left a description of what services I needed. They called the next morning to give me a more specific time within the time window I had picked. I appreciated that because then we weren’t sitting around just waiting. They let us know when they were on the way. Michael was our technician. He was extremely friendly, explained everything, and gave us options. The motor in one of our units was going bad, but he explained it could probably last the season if we wanted it to. We decided to go ahead and have it replaced now. The cost for the consult, and the repair were both extremely reasonable.UPDATE 6/22/22: We used Black Mountain Air again. We had them come out just to look over the system because we’d had a weird situation that resolved itself, but wanted to make sure everything was ok. As always, the scheduling, and customer service was outstanding. Within a short time of me reaching out we had a time slot for the next morning. Robert came out. He was great. He looked over everything. He found no issues, but took the time to explain what could have happened, and to let us know what to observe if it happens again, so that they’d have an idea of what part was malfunctioning. We paid the reasonable diagnostics fee and now have peace of mind. I cannot recommend these guys enough.
Todd has been my GO TO guy for many years. Always responsive to my needs.
My upstairs AC died on Thursday and Black Mountain Air was able to squeeze me in on Friday.I can’t say enough good things about this company. They won’t…
I was apprehensive as so many people are taking about how A/C companies are taking advantage of them due to the heat. I absolutely do not feel that was the case here. Unit went out late last night. Was able to go on-line and book a service for today between 2pm-5pm and was informed it would be $60 for the diagnosis. Received a text from the tech and an email letting me know he was on his way about 1:30pm. He showed up right on time. Very professional and courteous. Had the parts in the truck to do the repair. Showed me the quote on the phone in an app that had each service already priced out. System back-up an running in about an hour at what I feel is a very reasonable price. Would totally use Black Mountain again and request Robert. Sincerely appreciated.
Awesome company with great service!! Thanks again!
They came and fix the AC the same day we called. My friend loves them and told me about it. Funny thing, our AC stopped working the following week. We…
Our tech was extremely professional, friendly, and FAST!
First time customer. Will continue to use their services. Arrived on time. Excellent customer service. Answered all my questions. Just a routine check.
Excellent service. The technicians were exceptional. They worked from the minute they arrived till they finished the job. I would recommend them highly. Great job. The office staff is also great to work with. Thank you everyone.
First time having a company come and perform work on the AC system. Was skeptical at first due to all the mixed reviews I’ve read regarding heating/AC companies. However Black Mountain Air came out, determined the problem and fixed it within 20 minutes.Definitely recommend them and they will be my go to company for any heating and cooling services.
Andrew was very professional and was able to troubleshoot the problem and fix our AC at a reasonable cost. I will definitely recommend and use this company for AC services again.
Yannick is a helpful and positive technician representing Black Mountain Air Conditioning & Heating Company.Thank you,Richard M.
Was early then predicted, which was great. Supper friendly and easy to talk to.
This company is everything the other reviews say. BMA is very professional, personable, on-time, knowledgeable, and helpful. They take pride in their work. While having your AC system replaced during a heat wave is a hassle, the techs and office made it as hassle free as possible. Pricing is excellent.
Andrew was very professional and informative. He came on time; gave me helpful information for my situation; did not upcharge me nor try to sell me any unnecessary repairs. I will be using them again.
Black Mountain responded same day and had BOTH of our systems replaced the very next day. They were professional and courteous from the office staff to the manager to the installation team. Their prices were really affordable and they even offered financing. We so appreciated their prompt response and consideration they took in getting the job done quickly and efficiently. We are so happy we took the recommendation from a friend and went with them. Thank you Black Mountain Air! Keep up the excellent work.
Black Mountain Air came out to do my “spring cleaning/check” and they noticed my capacitors were bad. They broke it all down for me, spoke to my husband….
Great experience with AC maintenance. Arrived at the start of my 2 hour window. Honest assessment & maintenance price was as quoted. Yannick was friendly &…
Can’t say enough about this company. Friendly and polite on the phone with an email and text message to confirm. Then another text message letting me know…
We can’t say enough about how much we recommend this company.The service we have received these past few years have been excellent.Honest, professional….
In Vegas it is very difficult to find fair and honest service companies. I have found one with Black Mountain Air. They have worked on my AC/heat for a few…
If I could give Black Mountain Air 10 stars, I would do it. They were very professional, timely, clean, polite and fairly priced. An all around great experience working with this company on a complete HVAC 4 unit installation.
If I could give Black Mountain Air 10 stars, I would do it. They were very professional, timely, clean, polite and fairly priced. An all around great…
I have used Black Mountain Air for several years now, and I have never been disappointed. I’ve had other companies that would say and do anything to make…
Robert came out and was courteous, friendly and knowledgeable. He knew exactly what our problem was, came back the next day when he got the part and fixed…
I was originally given a quote to fix a component on both of my AC units by another company that found the issue while doing an annual check up. Given that…
We continue to use Black Mountain because they are in our opinion not only one of the most professional but also one of the most honest.Just had our…
Black Mountain Air has taken care of my air conditioning repairs three times over the last few years. I’ve been pleased with their service and work each…
These guys saved me thousands. So nice and saved me from buying a brand new unit. Something another big company tried to sell me.
Back again to replace our air filters. Read my previously posted comments.They are the very best….Robert, thank you…..friendly, professional, always on…
Quick response. I put in a request and they were out the next day and fixed our issue at a reasonable cost.
Very professional from beginning to end. Thank you Kyra and Robert.
Our air conditioning unit was acting up with the heat waves and the rolling thunderstorms we’ve been having. Not only were the office staff friendly when…
I have used them a few times. They do not make up things wrong with your airconditioner. Avoid One Hour Air Conditioning & Heating they make up things…
Amazing g Response time and honest dependable company! We always use them and I have used Yelp messenger to make and secure appt! I messaged during the heat…
Our upstairs air conditioner suddenly stopped working on a Saturday afternoon, so I called Black Mountain Air and Todd responded right away and came out…
The owner of Black Mountain Air truly cares about providing quality service. We had a lot of problems and unforeseen issues with our unit and he made sure…
We had an AC issue late Sunday evening. They were here first thing Monday morning. Found nothing….probably user error….Didn’t charge us anything.Two…
Hands down the best service. We recently experienced like most a failed AC just as the temps peaked triple digits. The great news, Black Mountain responded…
We’ve been going to Black Mountain Air for our HVAC needs since 2014 and every single time they’ve come. it has always been a very positive experience….
Called Black Mountain Air for just a tune-up and cleaning. The office was very nice and quick to respond. Robert showed up wearing a mask and on time….
I have not even paid this company as of yet, the guys were great today. Even the owner of the company came by to see if everything was all wright. I…
WOW, Actually a company that did and charged exactly what they said they would. No hidden fees, no hidden agenda, no surprises…And fixed the problem. We…
He explained what he did and was very reasonable.
All the techs communicate well, arrive on time and are professional.
I never worry about them inventing issues to charge me for
Yannick was terrific on today’s visit
Black Mountain Air put in our HVAC for us after the old one died and has done all maintenance. Great products, fantastic service, and competitive pricing make them my go to every time!
👍👍👍
I have used Black Mountain for the last couple of years. They are always courteous and on time. We have had their technician Robert come out and conduct our semi annual system check on our air and furnace. Always does a great job. Asks if there are any other issues. Very thorough. I will continue to use them. I recommend anyone wanting an honest, clean service, to use Black Mountain. No gimmicks, just great service.
Efficient, on time, don’t try to sell things not needed
Great service. Friendly personal.
Black Mountain Air is so honest and affordable and they have a great service turn-around time! We use them exclusively for our Air Conditioning needs for the properties that we manage, along with our personal home. Thank you Michael!
Courteous, efficient, fairly priced, excellent service.
On time, courteous, identified the issue and made the repair.
Black Mountain Air, has been my go to place for anything related to Air Conditioning. They are a Dependable & Honest company, which is hard to find these days. Robert and Todd are Trustworthy business people. I highly recommend this company to anyone needing Air conditioning service or replacement.
I’m so happy I finally found an honest company to work with. Everyone is friendly and professional and they don’t take advantage of you. I will be calling them back if I need anything else done. Thanks Mason for all your help!
Very professional and honest. Both times I’ve used them they have really done a great job at a fair price doing just what is needed and not trying to sell me things I don’t need. Thank you so much!
So please with Black Mountain Air! From my first phone call with Shannon, to my appointment with Mason, they have been wonderful to work with! We did need to replace our unit. I spoke to Todd about my options, with no pressure, never tried to sell me more than I needed.
Will and Michael did the install. Everyone was friendly and professional! I really appreciate the hard work and dedication of all of their employees! Thank you!
Very professional, prompt and knowledgeable! Service tech wore mask, diagnosed and fixed my dads AC unit quickly, no extra charges or hidden fees. My…
on and fast very friendly and clean
Black Mountain Air is always giving a quick and honest service. You can rely on their professionalism and efficiency.
My ac went out in the office, and Shannon scheduled me really fast. Bobby the technician came out and swapped out my fan motor right away and cooled us off. Best AC company hands down.
Very professional service from Todd and the rest of the installation crew. They showed up early and worked quickly and efficiently. They finished a bit faster than they estimated and my new AC system worked great immediately.
They have been my “GO TO” for a/c service for many years👍
Very professional and friendly service. Will definitely use them again.
So, of course our 20 year old AC unit goes out in the middle of summer with an excessive heat warning. We had home warranty which we did not use but that…
Great service, honest work.
On time and fixed quickly. Excellent.
Best price prices and excellent quality of work!
Great communication as well! Hard to find these days!!!
Fast, knowledgeable and professional. Just what you want when your a/c dies in the summer! Todd was awesome. Totally recommend!
Mason is awesome. Thank you
Awesome service, same day
Very knowledgeable. They’re always on time and friendly. I would highly recommend Black Mountain Air!
These did a great job for a fair price and within a couple of days of scheduling service. This is the second time they came out to the house and both times we were happy with the service and they didn’t break the bank. Yannick was our technician and I found him very knowledgeable and pleasant. I highly recommend these guys.
They were great. Highly recommended!
These guys are the best!! Totally recommend!! Always on time and honest!!!
I love Black Mountain Air! They schedule me as soon as they can! Robert lets me know when he is on the way, he is knowledgeable and does his work timely and boom! He is done! Make Black Mountain Air your Go To for your heating, ventilating & air conditioning service people!
Best service ever! Install team was awesome! Office staff is so nice! Went above and beyond. The owner of the company drove all the way to temple bar (two hours one way) to fix a problem that wasn’t even their fault. A quality company!
Thanks Todd!
We found BMA several years ago. They have been wonderful every time we need to call them. Robert came yesterday and was extremely nice, professional and he completed the work that needed to be done quickly. It was a pleasure to have him here. Love the fact the call was free! 😷😄
The service man was early by about one hour so that was nice he was efficient wore foot protectors when he came into our house took his time did everything complete seem to be very honest
One of our air conditioners fan broke. Now we are cool again. Thank you for helping us so fast. This is great company.
Quick response and did a great job getting our AC back up on a 114 degree day.
Awesome communication, great service, very professional!
Fantastic group. Mason is great.
Everyone connected to this company is courteous and knowledgeable, I always feel good when I can recommend them to someone else.
The technicians that came out to replace our system took extra care to make sure that the site was prepped to keep everything clean and damage free. Everyone was extremely friendly and professional. They worked hard and long to ensure the system was installed professionally and correctly and got us up and running in one day. Amazing! We are extremely grateful for Black Mountain Air in taking care of our family and highly recommend them to anyone looking for repair/maintenace or a system replacement.
I highly recommend Black Mountain Air. The condenser fan motor went out on one of our HVAC’s on a Sunday. Most other air service companies are closed on Sunday, but I was able to schedule a service from BMA for the following afternoon (I consulted another service first, and they couldn’t get anyone out until Friday). The two techs (one was Robert, and I didn’t get the name of the second) who came to our house were courteous and professional. They quickly diagnosed the issue and replaced the motor, and had us back in cool air within an hour. This is no small feat since our HVACs are on top of our two-story roof. It’s hard to get up there and there isn’t a lot of space to move around. It didn’t seem to bother the techs, though. I didn’t hear a word of complaint from them, and they were positive throughout and pleasant in their interactions with me and my wife. The owner, Todd, gave me a very competitive price for the service. We are very grateful to Black Mountain Air.
Black Mountain Air is the best! It’s easy to schedule service online, they’re always on time and dependable!
Robert is fantastic, honest, knowledgeable and friendly to boot. Highly recommend.
Have been a customer for over 10 years. They always provide excellent service, even when its an emergency, and it always is during the summer. Shannon is super nice and easy to work with.
They have been caring for my units for eight years and are the best ever! I wish all companies had their work ethics and honesty.
This is how business should be done.
Very efficient. Fast response despite social distancing.
Great customer service and technicians!!
We’ve been using Black Mountain Air for about 2 years now. Office is very prompt in scheduling, answering any questions and reasonably priced. Techs are always very prompt in notifying us when on their way for servicing. Bit of a mixup today but our tech, Mason, was able to service unit. Highly recommend this business! ⭐️⭐️⭐️⭐️⭐️
Courteous and efficient. Keep up the good work. Kudos
Extremely prompt and professional service. Highly recommend Black Mountain Air for any service and repair needs. They are my “Go-to” for HVAC needs……
Recommended by a friend. Easy to get an appointment. Came on time and fixed the problem with no hassle.
Black Mountain Air installed 2 new air conditioners/heaters for us today. We were given a written competitive bid with all details spelled out. Everyone was extremely professional, respectful and knowledgeable. We were given instructions on how to use our new heating/cooling system. Our home was left neat and clean with no sign that major appliances were replaced outside by the garage and inside our attic. All flooring was covered with tarps to prevent any sign of dirt being tracked into the house. Thank you so much for your professionalism 😊
Another excellent experience for AC repair. Fast, efficient and well priced! Highly recommend giving them a call for service
Update: Shannon, the office manager called me soon after my post to explain that there was a miscommunication and my appointment was never put on the schedule. She offered to send a tech (that was still in the field) to my home immediately. I was already gone to do other Saturday things. She promised to make things right and will be sending a tech on Tuesday. Thank you Shannon for your assistance and for making things right.
This is the third time I have called them. The past two times I have left messages and no one returned my call. So I thought I would try it again. The receptionist said someone would come by between 9 and 5pm this Saturday but they couldn’t give a window so I would have to remain home all day. Well, it’s 5:10 pm, I’ve been home all day expecting a call/visit and not a call nor a visit. Too bad. I’ve used this company in the past and have recommended them on Facebook many, many times. Three times is the charm and will no longer call them or expect them to respond. Very sad.
This company is amazing! From Shannon who arranges scheduling to the tech who shows up at the scheduled time. They get the job done and do it well! Wish more companies had this good of customer service!
If you are looking for quality work and amazing customer service, this is the ac company you need to use! I am beyond appreciative of how helpful Shannon was for my family and I. She answered all of my questions, and gave me great advice. Finding a company that has this much integrity and work ethic is very rare, and I will definitely be going to them from now on! Thank you again for all of your help! I highly recommend them!
Black Mountain Air conditioning just serviced our air conditioning system on this hot Saturday. These guys have been my goto for all our properties for years. They’re prompt, courteous and complete and I appreciate them. Thanks Todd, Robert, and the gang for another good job done.
I will happily use Black Mountain Air for all my a/c needs. I came home on a Saturday to my house being 82°. As the weekend was supposed to be over 100°, I was very worried I would not have any air conditioning. I emailed the company at around 7:30pm and got a quick response from Todd. He was friendly, informative and helpful. He originally quoted me at $395, which would be way cheaper than others quotes for a Sunday. Todd let me know that someone would be about to come by between 12-2pm. Sure enough, Robert called to see if it was a good time to stop by just after 12:00pm. Robert was also timely, informative, and friendly. He explained the problem, fixed the issue and the charge was only $194! He was very efficient, only taking about half an hour. He even stayed a bit to be sure his repair was going to fix the problem. I am very happy with this company and their professional customer service! Thanks again!
Air went out on Sunday night and called first thing on Monday morning. Tried several companies but they could not come out same day, even though the advertising said they could. Left a message on their voicemail and within five minutes, Shannon called back and stated she would have someone there between 1-3 pm, same day. Robert called at 1:45 and was there by 2 pm. Fixed the problem within 30 minutes and was on the way. Robert detailed the whole process to put my mind at ease.
Professional, Courteous, On Time. Black Air should be the first and last call you need to make for any heating or air needs.
The technician was on time. Though I had an older unit they gave me an option to fix or replace. I chose the replacement and they were able to replace it the same day for a fair price. Thanks
