Air Conditioning Repair Service - Local AC Repair Las Vegas Company

Get Your AC Repaired Right Away And Fixed The Right Way!

Nothing is worse than an ac unit going down on a hot Vegas summer day. When that happens it now becomes essential to find a reputable Las Vegas air conditioning repair service as soon as possible. That’s where Black Mountain Air comes in. Our NATE-certified techs will make you feel like family and can get your ac unit repaired the right way and fixed right away.

Black Mountain Air has been serving the Las Vegas Valley area for more than 14 years. We’ve been fixing broken ac units from all across town. From Green Valley to Seven Hills, Enterprise to Spring Valley, Summerlin to Sunrise Manor, and all points in between. We specialize in getting your air conditioner working like it’s supposed to, so you can get back to feeling comfortable in your home.

Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

When To Call For A C Repair Las Vegas?

Should I call or try to fix it myself?

If you are handy and know what you are doing, then, by all means, do what you need to do in order to get your home comfortable.

With some basic troubleshooting, some homeowners may be able to resolve the issue and avoid a service call. We can gladly walk you through some over the phone

But if you aren’t so handy or just need another opinion on what’s going on, then don’t hesitate to call. Definitely call if you see, smell or hear any of the following most common issues:

  • Warm air coming from your AC
  • Complete AC failure
  • Problems with your fan
  • Strange noises or unusual smells
  • Ducts that are leaking
  • Uneven cooling
  • Thermostat issues
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

We’ve noticed that many Las Vegas homeowners hesitate to call for ac repair right away. Unfortunately, things usually tend to get worse and much hotter before they ever get better.

If some of these issues aren’t caught right away, they could end up costing you more in the long run with hefty energy bills or damaged parts that might require more expensive fees to repair or replace. If any of these symptoms apply to your unit, then call our team right away to repair or service your air conditioning system.

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A C Repair Las Vegas | Looking for a Local Air Conditioning Repair Contractor

AC Repair Costs And Estimates For Las Vegas

A lot of different factors go into providing a quote or estimate for ac repairs. We try to do as much as we can over the phone, in an effort to keep from having to make a housecall or what we call a service call. 

We charge a minimum of $60.00 for the service call. If after our skilled technicians visit your home and diagnose your problem. 

If the price of the repairs are below $60.00, then that’s all you would be charged.  

Should the cost of the repair exceed $60.00, then we will tell you exactly how much your additional repair costs will be before we undertake any repairs. That price will be based on a straight forward pricing list.

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Honest AC Repair Reviews Near Me, Residential Service

Our residential air conditioning repair specialist can will get your air conditioner back in tip top shape when it starts to go out on you. 

Our team knows that the LAST THING you want to be without during those dog days of summer, especially in Nevada, is to be without ice cold air! 

Here’s a few of the valley’s residence we’ve been privileged to help. 

Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

Serving Southern Nevada From Green Valley To Summerlin. Enterprise To Spring Valley. Silverado Ranch To Paradise NV

Whether you are near “the Strip”, heading home from working at the Las Vegas Convention and Visitors Authority or Taking the 215 on your way to Lake Las Vegas. If you live in Clark County, NV then we can take care of you. 

las vegas valley skyline from drone

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Why Is My Air Conditioner Not Cooling?

There are a number of answers to the question, but don’t worry. Just because it isn’t working now doesn’t mean it’s automatically going to be an expensive ac repair. In most cases, we can get you fixed the same day.

A typical split-system air conditioner has a lot of moving parts. Your cooling system is more than just the condenser unit (the AC unit or heat pump) sitting outside your home.

Most can include, but not limited to having:

  • An Indoor Air Handler (furnace or fan coil)
  • An Evaporator Coil
  • Air Filter
  • Thermostat and Copper Tubing (refrigerant lines) that connect the indoor and outdoor units
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services
Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

What Happened? Why Does My AC Need Repair?

Air conditioners are really just machines with parts that wear and tear over time. So even if your air conditioner has been maintained correctly, it will require repair services at some point. Vegas heat is no joke. The strain on the units when our temperatures are averaging 100+ for 3 months can definitely take a huge toll on any unit.  Let alone one now working at 100%.

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Help My Ac Isn't Working, How Soon Can You Get Here?

Whenever you discover your cooling system is broken, just give us a call at 702-450-6488 to reach us right away by phone or contact us via the book online or “get a quick quote” feature on our site.

Our team will figure out when someone will be home and we will schedule a technician to your home at an agreed-upon time.

We know how stressful it is not to have the air conditioner working in this sweltering Vegas heat. 

That’s why we keep our trucks fully stocked, so we do our best to get your AC fixed in one visit.

We specialize in having professionally trained technicians, not upsell happy salesmen. And we won’t nickle and dime you every step of the way.

Fully Stocked Truck Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

Looking For One Of The Best And Most Highly Reviewed AC Services Companies?

If your thermostat checks out and you still don’t have cool air, locate your system’s air filter, turn the system off, remove the filter and inspect. If, after you are satisfied that you have a clean air filter and your central air conditioner does not cool your home, you’ll have to dig a little deeper to locate the problem.
Before After

Most Common Las Vegas Air Conditioning Repair Problems

When your ac goes out and the heat keeps rising in your home, you might just be wondering, “Just How Bad is all this going to be?”  To help relieve you of some worry, here’s a few of the more common problems that we see go wrong with your ac units in the Vegas valley.

Before After

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Refrigerant Leaks, Drainage Problems, Drain Line Blockage Or Broken Compressors

The refrigerant, a chemical used in your air conditioner, in order to cool the air in your house, is contained in the pipes that connect the indoor and outdoor equipment.

A leak in the system will cause the ac unit to not cool correctly. It’s important that we find that leak and seal it. Then make sure to add back in the proper levels of refrigerant that was lost.

AC coils get very cold and also produce condensation, just like the condensation that forms on the outside of a cold glass of water?

To help the condensation to flow away from the unit, air conditioners are designed with drain pans and piping. If there’s a clog it can cause all sorts of problems. You could experience high levels of humidity. Or ultimately the unit doesn’t turn on because the drain pan is full.

Make no mistake about it, the compressor is the most critical part of your air conditioning system. Without it, nothing else in the system will work properly. Compressor repairs can be the most complex as well. Which is the main reason most homeowners hate to hear anything about compressor problems.

Black Mountain Air - Las Vegas AC Repair Service - Ned to Be Repaired Air Conditioning Unit

Faulty Fans Or Blowers, Frozen AC Coils And Capacitor Replacements

The condensing unit, the big metal box outside your home, houses a compressor, coils, and one or more fans.

These components are essential to making sure your air conditioner is operating properly and as intended. The outdoor fan, specifically,  helps cool the refrigerant and push hot air away from your unit. A problem with the motor to something like bent blades can keep your system from operating and struggling to perform. 

Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

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Capacitor, Contact, & Evaporator Coil Replacements

Heat energy and humidity are removed from the air, when warm indoor air passes through the evaporator coil.  Sometimes these will need to be replaced.

Most central air conditioning systems will include an evaporator coil. To see if there is any obvious damage, then you can find the evaporator coil sitting in its own cabinet, outside the furnace. If your indoor unit is in fact a furnace. But if the indoor unit is a fan coil, then the evaporator coil sits inside the fan coil cabinet. 

Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

Damaged Heat Pumps, Condensation Pump Repairs & Circuit Board Replacement

Heat pumps are subject to the same issues in a cooling system, just like your typical air conditioner. So you want to make sure they aren’t dirty. And that the coils aren’t clogged or frozen. And check to see that there are no visible refrigerant leaks or compressor problems.

We recommend checking out your thermostat settings and the air filter first. If everything checks out okay and you’re still sweating inside and just need some relief, then give our team a call right away at 702-450-6488 so we can help you figure out what’s really wrong.

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Condensor Units, Thermal Expansion Valve (TXV) Troubleshooting And Many More HVAC Repairs

It could be your outdoor condenser unit. A good indication is when your air conditioner is running, but not lowering temperatures inside. The first thing to look at would be to see if the condenser coil is blocked or clogged. 

The exterior of the condenser unit has a large outdoor coil, which wraps around the outside of the unit.

The condenser fan draws air into the outdoor unit through the condenser coil, along with dirt, grass and other airborne debris, as it looks to pull heat energy out of your home. In the worst case scenario, a complete system shutdown or damage to the compressor from having to work so hard will occur. But most of the time it’s probably just a clogged coil where it won’t cool the air and runs extremely inefficiently.

Rinsing the coil gently with a hose or using a brush attachment to vacuum our any debris could be your first move. If that doesn’t help, then it might be time to get some professional help.

Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

Dirty Air Filter Replacements

Depending on your system, you may have an air filter located in or around the indoor air handler. The filter is supposed to catch dirt, dust and other airborne particles before they get to the air handler, in order to keep the components inside the system clean and working effectively. 

As a bonus it can actually help keep the air in your home clean as well. A dirty air filter can block airflow and reduce cooling to your home. 

To see if it’s the air filter, find where it’s located, turn the system off, remove and inspect the filter. If it is clean and you thermostat checks out, then it’s probably a bigger issue.

Black Mountain Air - Las Vegas HVAC Company Team Providing Air Conditioning Repair Services, AC Installs and Monthly Maintenance Services

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We Service The Top AC Brands, Makes & Models

Including, but not limited to:

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Servicing Multi Stage Digital Thermostats Honeywell Pro 5000 Programmable , T6 Pro, Nest And Ecobee Smart Wifi Thermostat

There are a variety of single stage thermostats available. Programmable single-stage thermostats offer you the option of creating one or more programs for your cooling system. 

Upgrading your thermostat can also help you save money and increase the durability of your home’s HVAC system. 

Multi-stage systems include more than one source of heated or cooled air. An example might be when a heating system uses both a furnace and solar panel to provide heat. Your thermostat will requires a multi-stage configuration. 

 

honeywell-pro-5000-programmable-smart-thermostat-app

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Diane Carpen
Diane Carpen
Black Mountain Air installed a new furnace and A/C system for us. They were professional, always on time, and all around good people. Never felt pressured to purchase and finished the project in a timely manner.
Kimberly Valentine
Kimberly Valentine
Have used Black Mountain Air for the last 12 years twice a year for my spring and fall tune ups. As well as any needed repairs.Everyone from Todd the owner and Rhiannon in the office to the technicians in the field are outstanding. Would not hesitate to Recommend these professionals and their knowledge. They are local and live in our community. We bought a new unit in May and are more than satisfied they stand behind all their services. I still do my twice a year maintenance even with the new unit. If you are on the fence about a new HVAC system or any repairs Large or small look no further than Black Mountain Air. A special Thank you to Andrew who was my technician today. 10 stars give them a try you will not be disappointed.
Tim Moore
Tim Moore
The Black Mountain team was great to work with. Starting with a friendly, competent HUMAN answering the phone to speak with me.The first appointment was booked for less than two hours after I called – and the technician arrived on time. After several attempts at repair, it was determiend that we needed a replacement A/C unit. It was 107 degrees with more heat coming so we needed to act quickly. We were provied with 3 quotes. The installation appointment was the next morning. The team arrived on time, and were courteous and respectful of our home (and our dog). They placed drop sheets throughout the house to trap any dirt from the removal of the old equipment.They worked throughtout the day (and the heat) to remove and replace the equipment. The heat in the attic was oppresive. The team took one short lunch break (informing me of their planned return time) and by late afternnoon, we had A/C running. I highly recommend Black Mountain.read more
Jimmie Pegues
Jimmie Pegues
Robert was excellent
Isobel R
Isobel R
Got call back quickly to make appointment. Received text and email right away with date and time. Got text when tech was in the way. Company very professional.Robert was very nice. He even helped me by changing out my filters so I didn’t have to climb the ladder!
Derek Stevens
Derek Stevens
Both heating systems serviced for Winter.
Roxane Pitchford
Roxane Pitchford
Very professional. Went right to work. Very pleased Yannick is great and so friendly and happy person he is a pleasure to have come to do the work. Thank you for service.
Dave Downer
Dave Downer
We appreciate Andrew’s thorough explanation of what was going on with our heater. You have a valuable employee!
Preston Smith
Preston Smith
I have been their customer for over 20 years and am thoroughly pleased. They have replace both air conditioners and have done maintenance over the years. They are always courteous, reliable and very friendly.They are my favorite service, I have lived in Vegas for 55 years, they are unbeatable!
Tammy Reid
Tammy Reid
I have used this company since the beginning. They have always been wonderful, prompt and fair. I recommend to everyone I know.
Faye Skrak
Faye Skrak
My AC wasn’t cooling on a hot afternoon this week. I called Black Mountain AC because they had great reviews online. They said a tech could come out that afternoon. Andrew showed up within the hour, checked my system, replaced a part and got me cooling within 15 minutes. No fuss, no mess. I will definitely use Black Mountain for my future AC services and hopefully they will send the ever efficient Andrew to take care of it. Faye Skrak
Jeff Zampino
Jeff Zampino
Been using them since we moved in. Yannick is great!
Bobbie Skrove
Bobbie Skrove
They are professional, honest with quality people! I will certainly refer them to friends and family!
robert sullivan
robert sullivan
Heater went out, contacted Black Mountain Air, they came out same day an informed me my unit would need to be replaced due to a cracked heat exchanger on my 1980s Unit. The replacement process was quick and smooth. Awesome service received in a quicker than timely manner. Thanks Kyra for all the help!
Jenny Crouch
Jenny Crouch
Andrew was excellent, was proactive in finding a problem as he checked my system out and fixed it immediately. I was very impressed!
jennifer hawse
jennifer hawse
This company came highly recommended on Nextdoor app and they didn’t disappoint. The person I scheduled with was super friendly and Yannick, who came to provide service, was so nice, worked quickly, tolerated my annoying dogs and did it all with a great smile!!! Thanks Black Mountain Air.
Yvonne Lemons
Yvonne Lemons
I called this morning, they came out the same day and fixed everything in a great timely manor.I would recommend them to everyone.Never have I experienced such GREAT service.Thank you from the bottom of my heart.You guys are the BEST.
Beth Neaman
Beth Neaman
Andrew diagnosed the issue and made necessary repairs to get the furnace working again. Was on time, very professional and honest with recommendations
Bobbi Jo Quick
Bobbi Jo Quick
I love them! I can text them 24 hours a day and they always get back to me super quick and they are able to come and resolve my issue same day! Thank you so much!
Michael Sharapan
Michael Sharapan
Trusted Black Mountain Air for years. They’re always fair, professional and timely.
Muree Reafs
Muree Reafs
I have received excellent service for many years. Thank you!
Jeffrey Emmerich
Jeffrey Emmerich
This company always does a great job. They are prompt and really know what they’re doing. Andrew just left and he is polite, pleasant in every way and very professional. We could not be more happy with Black Mountain Air.
terry pepper
terry pepper
It was the yearly tune-up on my heating system.
Jim Marcum
Jim Marcum
Very good people
Jill McGuire
Jill McGuire
Easy to schedule online with convenient dates/times along with text updates. I forgot to schedule my heating maintenance appt and they sent me a personal text to see if I still needed them. I am so thankful and got an appt the very next day (today). As always, Yannick was efficient, respectful and made our Furnace tune-up experience a good one. We have used Black Mountain for a few years now, absolutely love them and recommend them to everyone.
Dallas-Lee Brower
Dallas-Lee Brower
This was my first Winter Tune Up with Black Mountain. I am delighted with the professional and efficient service. Yannack, the technician was thoughtful and answered my questions clearly. I will be using Black Mountain for my summer tune up.
Terry Williams
Terry Williams
Black Mountain Air responded to our call right away & came out within a few hours. Your technician Robert was very helpful & honest in conducting business with me. I highly recommend this company to anyone that needs the services above. You couldn’t ask for better service!
vanessa lewis-winokur
vanessa lewis-winokur
Great customer service from technician and office staff. Professional, prompt and explained problems well. Will definitely use again.
Elmira Harbert
Elmira Harbert
These guys are amazing! We had a company come out and quote us 15K to replace a unit, when all it needed was a cleaning. We ended up paying $90, they saved us almost $15,000! The best company in Las Vegas!!!
Ted Garcia
Ted Garcia
Great people to work with and very Professional and very responsible
Stephen Nover
Stephen Nover
Michael and Brandon are extremely pleasant and professional workers who took care of my maintenance problems at a very fair cost. They were patient, explained everything to me and did a great job. I would highly recommend them.
Stuart Krever
Stuart Krever
Performed overall system check.
Josephine Russo
Josephine Russo
Service was explained and completed timely. Andrew changed house filters and regulated thermostats. He seemed very through and knowledgeable, was pleasant and cheerful.
Robert Rodgers
Robert Rodgers
Andrew was on time, pleasant, professional and took the time to ask us if we had any questions and offered suggestions. Will call them for future service.
Ian Gough
Ian Gough
These guys came and did a great job. Diagnosed my problem and didn’t over charge. These dudes killed it.
Rick Sell
Rick Sell
I was pressed for time on this job and Michael apparently made a schedule adjustment in order to accommodate me. Michael actually arrived early. Michael was very knowledgeable, efficient, and was extremely nice. I called to make my appointment on short notice as our heating system upstairs had failed the previous evening. They were really great at getting me scheduled and I have to say that their pricing is very reasonable. I highly recommend this company.
Debbie Mix
Debbie Mix
From first contact with this company to completion of installation was less than 48 hours. Seamless process. Everyone we dealt with just bent over backwards to get the job done quickly. We will never use any other company for our hvac needs. Highly recommend.
Lawrence Simpson (Larry)
Lawrence Simpson (Larry)
Services were professional and fast. Tech walked me through the functions and was very polite.
nicole steidel
nicole steidel
Andrew with black mountain is always professional and on time. I will never go anywhere else but Black Mountain.
Rick Douglas
Rick Douglas
Andrew was amazing! Super knowledgeable and explained everything thoroughly. He showed me the issues so I knew he wasn’t making anything up. He trimmed my grass away from the condensing unit since it was suffocating the condenser. He spent the time and explained the changes coming to the industry in NV with the new laws so I could make an educated decision on a new unit. Super impressed. Others I know have used Black Mountain Air and all have had the same experience. Money well spent.
Eun Altizer
Eun Altizer
이 업체와 약 15년 동안 거래하고 있는데 항상 솔직하고 정확한 판단으로 빠른 써비스을 제공해주어서 매우 고맙게 생각 합니다 제가 여러개 랜톨 하우스있는데 항상 AC 문제로 어려움이 있지만 그래도 이회사 가 있어주어서 많은 도움을 받고 있읍니다 그중에 단연 우선인것은 정말 믿을수 있다는것 입니다 앞으로도 이 회사가 많은 발전과 성장이 있기를 바랍니다. God bless 🙌
Rex Bordwell
Rex Bordwell
Again, excellent service and good value for the money. Technician was on-time and did what he was tasked to do. No issues were noted.
Barbara Saber
Barbara Saber
Black Mountain Air has always provided us with exceptional quality products and service. They worked with us on pricing as well, and I am more than pleased with today’s replacement of our A/C and Heating system. Michael and Tyler are to be commended on this immaculate installation. Thank you to Todd and your crew!
Timothy W
Timothy W
Amazing. I wouldn’t use anyone else. I have had other companies fix my AC and they don’t compare. Highly recommend!
Brian Galbrecht
Brian Galbrecht
Excellent, efficient and top quality service..
Richard Cullen
Richard Cullen
Andrew was friendly, professional and very knowledgeable. Always pleased with Black Mountain Air service.
Kathleen Skorynko
Kathleen Skorynko
They notified me when they were on the way. I love that I got a good explanation of what went wrong.
Gary Wickam
Gary Wickam
They do excellent work and if there is a problem they will fix it and make it right. I really think highly of this company.
Kimberly Jermyn
Kimberly Jermyn
Highly recommend!! Great customer service and always on time!!
Mark Porterfield
Mark Porterfield
Black Mountain Air did a great job installing the new HVAC unit for the house. Very responsive, on time, removed the old unit and installed the new one with no issues. Working great!!
Jenny Harris
Jenny Harris
They did a great job, very respectful of time and let me know when they were on their way. Very clean and tidied up after the job.
David Lee
David Lee
The business is managed very professionally. From initial contact to estimating to scheduling, to actual work, every step of they way, they keep us posted, on time, and finished the work as promised. That can’t be said for most contractors. I’m very satisfy with their service and highly recommended. They may not be the cheapest but you get the best service.
james haig
james haig
great service!
Tanis ttv
Tanis ttv
This is my second call to Black Mountain Air. My technician was courteous, professional, and prompt. Everything was communicated to me clearly and thoughtfully. I was treated as if my continued business with them was as important as my current business which is not always the business model for a repair service company.
Mary Bass
Mary Bass
They are always fantastic and honest. I have used them several times and I will again in the future. Family Owned and a great business with integrity.
Richard Munoz
Richard Munoz
Andrew was helpful and a positive technician representing Black Mountain Air Conditioning & Heating Company.Thank you,Richard M.
Margaret Prior
Margaret Prior
Quick and efficient. Was able to come earlier than scheduled so that was great! Prompt service with a smile 😃
Carol
Carol
Black Mountain Air is the absolute best!I’ve used them several times now and they have always been extremely professional, knowledgeable, friendly and affordable!And Yannick is amazing!!!
chuck r
chuck r
Great work for a fair price excellent cleanup had a whole HAVC system installed office was very helpful keeping us informed
Eric Scribner
Eric Scribner
Absolutely THE most honest and trustworthy HVAC in Clark County. I’ve used them three times now on my old AC unit and they are always awesome. Thanks guys !!!I just had my old AC unit replaced by BMA, and it was nothing short of impressive.The crew was right on time, the crane showed up right on time, it was a well oiled machine. They had me up and running in about four hours !!!Customer for life, although I probably won’t need to call them for hopefully a decade 🙏🏻
Kerry hartung
Kerry hartung
Excellent 5 star service.
Edward Tarutani
Edward Tarutani
He came in the agreed arrival time period and did his work immediately. He explained the condition of the Heater before leaving.
James Gibson
James Gibson
My air conditioner stopped working. Todd from black mountain air came to my house very fast and diagnose the problem. In less than 24 hours he had replaced my air conditioning unit and fixed everything perfectly. His staff was amazing and professional. I recommend this company to anyone who needs anything regarding air conditioning or heating. Black mountain air is the best.
Carmen Andrews [Nevada Learning Academy]
Carmen Andrews [Nevada Learning Academy]
I can’t recommend Black Mountain Air enough! They are reliable and trustworthy. I have them out regularly every 6 months for a few years now to check my a/c or heating system. Always professional and I never feel like anything they’re saying I need done isn’t necessary. They aren’t pushy, always friendly and have great communication.
Kurt Scow
Kurt Scow
Andrew was very knowledgeable and answered all my questions. Price and service was excellent.
Cecilia Baro
Cecilia Baro
The service man took his time to analyze the proficiency of the system and answered questions well.
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