Reliable reasonable and shows up!!
Highly professional, quality work, pleasant manner. A real credit to Black Mountain.
My AC quit during a heat wave, but Black Mountain Air was prompt to rescue me and take the most economical route to repair only what was needed.
Have used this company for the past couple years, from the the initial call with the receptionist to the tech arrival have always been pleasant to work with, highly recommended.
Andrew did a wonderful job. He answered all my questions. He is very professional. Very informative & put me at ease that the A/C is very good condition.
This company is everything the other reviews say. BMA is very professional, personable, on-time, knowledgeable, and helpful. They take pride in their work. While having your AC system replaced during a heat wave is a hassle, the techs and office made it as hassle free as possible. Pricing is excellent.
Every time one of the techs have been here they are efficient friendly and answer all my questions.
Replaced our 28 year old HVAC system. Furnace and split system AC. during the “sale” part they answered every question I asked. No wiggle or bs. I have some knowledge of the AC industry and they answered plainly and honestly.the install was great. The team was on time. All were in clean Uniform shirts and well spoken. They treated our home with respect and cleaned up everything. Friendly and happy to answer questions.Maybe ours was easy but they were done in 6 hours not the 10 or 12 projected.Great company from the start to the finish.
Lifesavers. This company is the best. Always responsive and knowledgeable. You will not get better customer service anywhere. The best in the business. They truly stand behind their service and their products. This should be your first and last stop for heating and air.
Andrew was very professional and was able to troubleshoot the problem and fix our AC at a reasonable cost. I will definitely recommend and use this company for AC services again.
Andrew was amazing! Super knowledgeable and explained everything thoroughly. He showed me the issues so I knew he wasn’t making anything up. He trimmed my grass away from the condensing unit since it was suffocating the condenser. He spent the time and explained the changes coming to the industry in NV with the new laws so I could make an educated decision on a new unit. Super impressed. Others I know have used Black Mountain Air and all have had the same experience. Money well spent.
Top marks. Professional, timely and fixed the issues quickly. Highly recommend.
One Hour Air Conditioning & Heating came yesterday to assess our Air Conditioning unit. They told us we needed a whole new unit and gave us a price of over $12,000. Black Mountain Air came out the next day, changed a fuse…total cost $90.00. The unit works perfectly. Black Mountain Air is the only company to use, they are fair and honest.
Company was very responsive when 1/2 my house AC went out the 3rd week in July, ugh! They sent out technicians the next day and accessed the problem, made recommendations and within 3 days I have 2 new AC and air handler units and thermostats installed. They were very fair in pricing and professional in all aspects of their service respecting my home. Highly recommend
Very professional and on time.. Will recommend your company to my friends that needs AC repair…
They were Johnny on the spot, came within 30 minutes of my call. Super professional phone service and technician, and reasonably priced. Will definitely use BMA again.
Honest about options for maximum or lower cost maintenance,
Able to schedule same day and got AC working without breaking the bank. Thank you!!
I was apprehensive as so many people are taking about how A/C companies are taking advantage of them due to the heat. I absolutely do not feel that was the case here. Unit went out late last night. Was able to go on-line and book a service for today between 2pm-5pm and was informed it would be $60 for the diagnosis. Received a text from the tech and an email letting me know he was on his way about 1:30pm. He showed up right on time. Very professional and courteous. Had the parts in the truck to do the repair. Showed me the quote on the phone in an app that had each service already priced out. System back-up an running in about an hour at what I feel is a very reasonable price. Would totally use Black Mountain again and request Robert. Sincerely appreciated.
Great service, quick response, very professional, fair price. Highly recommend!!
Everyone I dealt with at Black Mountain Air was fantastic, from the initial inquiry when our unit stopped working to them installing a new system the following day. I cannot recommend them enough. Extremely professional, caring and dedicated to getting us air conditioning after being without for several days in 100 degree temperatures.
I have been their customer for over 20 years and am thoroughly pleased. They have replace both air conditioners and have done maintenance over the years. They are always courteous, reliable and very friendly.They are my favorite service, I have lived in Vegas for 55 years, they are unbeatable!
A truly professional experience from start to finish, my technician was so kind and explained things in a way that I understood. This company actually answered my phone call.
Yannick is a helpful and positive technician representing Black Mountain Air Conditioning & Heating Company.Thank you,Richard M.
My A/C stopped working on a hot day going in to the hottest week of the year. Yannick arrived promptly and was able to fix the problem. Just one of several good experiences with Black Mountain Air.
Todd has been my GO TO guy for many years. Always responsive to my needs.
Yannick was professional, quickly discovered the issue and resolved it. The A/C unit was fully functional in a short time.
Black Mountain was recommended to me by my mother and a friend who had already had them come out to their houses. I was able to set up an appointment very easily online with a window frame of two hours. They were here at the beginning of the time frame and sent a text message to let me know they were on their way. Our technician, Andrew, was extremely helpful and courteous. He was able to pinpoint the problem and begin the repairs immediately. I would highly recommend the company.
Awesome company with great service!! Thanks again!
Arrive on time did a number of checks before explaining the problem. I was very pleased with the service. Hard working young man in 100 plus temperature
This was our second time using Black Mountain Air, but it had been many years between visits. Their customer service is outstanding. We noticed an issue with our AC on Easter Sunday. I logged into their website to see what time they opened so I could call first thing. I was surprised and pleased to find that they offer online scheduling. This is so convenient. I chose the time slot I wanted for the next day, and left a description of what services I needed. They called the next morning to give me a more specific time within the time window I had picked. I appreciated that because then we weren’t sitting around just waiting. They let us know when they were on the way. Michael was our technician. He was extremely friendly, explained everything, and gave us options. The motor in one of our units was going bad,… but he explained it could probably last the season if we wanted it to. We decided to go ahead and have it replaced now. The cost for the consult, and the repair were both extremely reasonable.UPDATE 6/22/22: We used Black Mountain Air again. We had them come out just to look over the system because we’d had a weird situation that resolved itself, but wanted to make sure everything was ok. As always, the scheduling, and customer service was outstanding. Within a short time of me reaching out we had a time slot for the next morning. Robert came out. He was great. He looked over everything. He found no issues, but took the time to explain what could have happened, and to let us know what to observe if it happens again, so that they’d have an idea of what part was malfunctioning. We paid the reasonable diagnostics fee and now have peace of mind. I cannot recommend these guys enough.read more
We called Black Mountain Air for a quote because we had done business with them previously and felt they were honest. We coordinated our A/C and Heating installation through Todd who was very knowledgable. While working with Michael, Michael, Chris and Yannick, they were very respectful and professional in installing three new air conditioners and furnaces. Their work was exceptional as well as the cleanup afterward. They addressed all of the concerns that we had. Black Mountain Air is a very organized and efficient company to deal with. Lou Ramirez
Black Mountain Air responded to our call right away & came out within a few hours. Your technician Robert was very helpful & honest in conducting business with me. I highly recommend this company to anyone that needs the services above. You couldn’t ask for better service!
July in Vegas must be a nightmare for AC repair companies. I called 4 places and was put on emergency lists. Same with Black Mountain Air and they managed to squeeze us in on the same day while others were 3-4 days off. Yannick showed up with a smile and was quick to diagnose the problem. Within 20 minutes our unit was up and running again, blowing cold air.I paid using GPay and there was an option to tip the service tech which I did. I hope these guys out on the front line doing the hard work actually get that tip money and that it doesn’t just go to the company bottom line. Otherwise I would have given him a cash tip.I would highly recommend Black Mountain Air.
Robert is always a pleasure to see. He is conscientious and listens and works hard to solve whatever the problem might be. I have used them to put in two whole systems in two of my homes over the years and they never disappoint.
Prompt service, very professional and trustworthy. Will use again!
fantastic company, easy and efficient and reasonably priced.
The Black Mountain team was great to work with. Starting with a friendly, competent HUMAN answering the phone to speak with me.The first appointment was booked for less than two hours after I called – and the technician arrived on time. After several attempts at repair, it was determiend that we needed a replacement A/C unit. It was 107 degrees with more heat coming so we needed to act quickly. We were provied with 3 quotes. The installation appointment was the next morning. The team arrived on time, and were courteous and respectful of our home (and our dog). They placed drop sheets throughout the house to trap any dirt from the removal of the old equipment.They worked throughtout the day (and the heat) to remove and replace the equipment. The heat in the attic was oppresive. The team took one short… lunch break (informing me of their planned return time) and by late afternnoon, we had A/C running. I highly recommend Black Mountain.read more
All the people I deal with at Black Mountain Air are so nice. They were able to work me in on a very busy day and I really appreciated it!!! They are the best!!!!!
This company always does a great job. They are prompt and really know what they’re doing.
Great job to say the least. Thank you for your service and I come down for your choice of personal. Good people!
Condensation line was blocked and repaired in a professional matter and time. I recommend Black mountain air condition for insulation and all repairs. Also they don’t over charge the customer and do the job the right way with skilled technicians.
Yannick the technician was very thorough and extremely pleasant.
Solid professional help. On time and fair. Honest employees with expertise that is unparalleled to some other HVAC companies throughout the valley.
Ac started acting up last night and was able to schedule someone to come by the next afternoon. Every time I’ve used Black Mountain they have been incredibly professional and friendly. Super honest and straightforward. Mike, the technician that helped today, was great!
Confident with the technician’s service provided.
We have used Black Mountain since 2017. We highly recommend them!
Excellent service. Completely replaced our HVAC systems, upper and lower units. Professional, clean, prompt, friendly, good pricing. Highly recommended!
Tech was super friendly and extremely professional. I’d certainly use them again in the future.
We bought and installed a new AC unit from black mountain air and have used them for couple of our properties for regular maintaince .. They are very professional and reasonable with their pricing . Great customer service from the office staff and our tech Yannick was excellent.
Nothing but good things to say about our experience with Black Mountain Air.We have been in our home for 7 years now and recently have been experiencing issues with only the downstairs zone not getting cool. We scheduled a maintenance call for a technician to take a look and give an assessment. The whole process went well, from scheduling with the front office to the home visit.Our technician (Robert–great name BTW) showed up on time and prepared. We had a quick discussion about what intermittent issues we had been having and he made his way up to the attic–not the most pleasant place to be in the middle of July in Las Vegas. Turns out we have a failing damper motor. Now in the process of getting that scheduled for replacement. I was impressed with his professionalism and greatly appreciate his… expertise.read more
Black Mountain was on time and the installation went off without any issues. The installers were very professional and did a good job of cleaning after the install.
Robert was able to come and fix my AC issue right away and provided excellent service
From first contact with this company to completion of installation was less than 48 hours. Seamless process. Everyone we dealt with just bent over backwards to get the job done quickly. We will never use any other company for our hvac needs. Highly recommend.
Service was impeccable. They were responsive from the early morning in the middle of one of the hottest days in July and communicated via text for the appointment and when the technician was on his way. Technician knew exactly what he was doing and repaired things in just a few minutes. Extremely happy!
Everyone was very professional.
Andrew from Black Mountain Air was excellent. Our service was thorough, professional, courteous and on-time. The cost of the service was very reasonable. We have used Black Mountain Air for all our heating and A/C needs and they never disappoint.
They were available on a busy summer day. Did a good job after 1 hour air quoted me a 7 day ETA. They have earned my future business.
Professionally kind. He was thorough in making sure I understood what was going on.
Robert was knowledgeable and efficient. He did a great job.
Very happy with their service. They were quick and helpful. Didn’t try to oversell only fixed what needed to be fixed . Will definitely use them again in the future.
Black Mountain Air continues to give great service. I was having some more problem with my AC unit and Yannick came out again. He spent almost 2hrs trouble shooting and fixing the issue.I can’t say enough good things about this company and Yannick!!
First time customer. Will continue to use their services. Arrived on time. Excellent customer service. Answered all my questions. Just a routine check.
Our tech was extremely professional, friendly, and FAST!
Super fast response. Great service and price. Technician was professional and friendly. It was 116 degrees outside, my AC was busted and they had it fixed about an hour after I called.
We love this company. They are very professional, punctual and always solve the issue.
Robert was kind, fast and efficient. Happy and cooled-off customer! Black Mountain Air is on ‘speed-dial’ now.
They got back to me right away. Living in Vegas, you have to have air conditioning. It’s not a luxury, it’s a must . Robert was very professional. We appreciate you !!!! Thank you !!!!
Andrew did a fantastic job! He was very thorough and informative and helpful!
Great experience! Trustworthy, on time and knowledgeable.
great service, timely and reasonable cost.
Yannick was on time and very efficient and friendly. The job was done in a few hours at a fair price.
We use Black Mountain Air for all of our heating and AC needs as we have found them to be a responsive, competent and fairly priced service provider. Most of us have no idea about what is really the problem with our AC equipment and when it is 112 degree F outside, most of us don’t care that we don’t know! I feel comfortable that Black Mountain is recommending the correct solution and is pricing it fairly. Both of these issues are important to me.
Very professional, representing the company very well. Robert is awesome!!
Timely, fairly priced and professional. Would recommend to anyone.
Robert was the technician. Fortunately he was in my area and was able to come within a couple hours of my calling. He was able to diagnose the problem and had the replacement part on his truck. Great service.
Dispatch communication was excellent at every step and technician was prompt and attended the issues quickly. I will continue to use this company for my AC.
Great work for a fair price excellent cleanup had a whole HAVC system installed office was very helpful keeping us informed
Great people to work with and very Professional and very responsible
Was early then predicted, which was great. Supper friendly and easy to talk to.
Friendly and informative staff. Honest people. They’ve always treated me well and with respect. Best HVAC company I have worked with in Southern Nevada.
Robert was great. He explained everything. Highly recommend!!!
Amazing. I wouldn’t use anyone else. I have had other companies fix my AC and they don’t compare. Highly recommend!
Andrew was our technician and he was very helpful, knowledgeable and informative. I’ve always like the techs that you’ve sent out in the past…great job Black Mountain Air !!!
Andrew was very knowledgeable and answered all my questions. Price and service was excellent.
Got them through a referral and was able to make a next day appointment. The tech Robert was very professional, repaired the a/c and installed two thermostat. All at a very reasonable price.
Sassything “Sassything” Sassything
Black Mountain outdid themselves again!! Awesome company and employees!!! Andrew was on time, professional, and personable!!Thank you again!!
Andrew was extremely knowledgeable, and unlike other companies I won’t mention he didn’t immediately start trying to sell me a whole new system. It was quite refreshing to be told my a/c system still had life in it, and even if certain parts died they could be replaced without having to spend thousands on a whole new unit. Such honesty & integrity is truly hard to find these days. Highly recommend them!
Great service. Very reputable and trustworthy company. Service tech , Yannick, Was courteous and very efficient.
We’ve been customers of Black Mountain Air for years. Great service, excellent staff. High recommend!
Black Mountain responded same day and had BOTH of our systems replaced the very next day. They were professional and courteous from the office staff to the manager to the installation team. Their prices were really affordable and they even offered financing. We so appreciated their prompt response and consideration they took in getting the job done quickly and efficiently. We are so happy we took the recommendation from a friend and went with them. Thank you Black Mountain Air! Keep up the excellent work.
We had been without AC in our house for 10 days while waiting for our home warranty company to help us get another business out to repair it. The home warranty company was of no help and said it would like another 10-12 business days for us to receive parts for the repair. I called Black Mountain Air for a second opinion and they found more issues with our old system that were beyond repair, so we had to replace the system entirely. They came out and did it the very next day and my house is back at a cool 74 when I’m at home. I cannot thank them enough for being super responsive and helping my fiancee and I get back into our house!
My AC wasn’t cooling on a hot afternoon this week. I called Black Mountain AC because they had great reviews online. They said a tech could come out that afternoon. Andrew showed up within the hour, checked my system, replaced a part and got me cooling within 15 minutes. No fuss, no mess. I will definitely use Black Mountain for my future AC services and hopefully they will send the ever efficient Andrew to take care of it. Faye Skrak
When my AC stopped blowing around 8PM in the middle of a Las Vegas heat wave, Black Mountain Air responded quickly and had the system up and running within 16 hours. I scheduled the appointment online, and the repairman arrived a few minutes early the next morning. The problem was quickly diagnosed, everything was clearly explained, and the price was fair. I highly recommend Black Mountain Air.
Did a great job replacing the AC…. Very efficient and very responsive to our questions ….. showed up asap with a problem we were having….. Great company……
First time having a company come and perform work on the AC system. Was skeptical at first due to all the mixed reviews I’ve read regarding heating/AC companies. However Black Mountain Air came out, determined the problem and fixed it within 20 minutes.Definitely recommend them and they will be my go to company for any heating and cooling services.
Andrew was very professional and informative. He came on time; gave me helpful information for my situation; did not upcharge me nor try to sell me any unnecessary repairs. I will be using them again.
I have used black mountain air exclusively since moving to Vegas! They are honest and offer same day service! Yannick has been my tech almost every time and he is the best! I highly recommend them!
Highly recommend this company. I have been using Black for several years. They kept my 20 year old system running for years Alas time finally ran out and the system had to be replaced. It was done quickly, cleanly and affordably. Thanks guys!
They were great they replaced the old units an installed two units an a heating unit. They even call them any time.
Great customer service from technician and office staff. Professional, prompt and explained problems well. Will definitely use again.
I had a simple ac tuneup done. Andrew didn’t try to “upsell” me. Got here on time. Very efficient. I’d use them in the future.
They are always fantastic and honest. I have used them several times and I will again in the future. Family Owned and a great business with integrity.
I had Black Mountain center my vent over my newly designed kitchen island exhaust hood.They repaired the duct that was deteriorating and cleaned the entire set up. The even crimped the duct to match the new flex line I’m hooking up for the hood.
Very helpful! Thank you Todd & Black Mountain Air.