Great service. Very reputable and trustworthy company. Service tech , Yannick, Was courteous and very efficient.
Everyone was very professional.
Dispatch communication was excellent at every step and technician was prompt and attended the issues quickly. I will continue to use this company for my AC.
Andrew was very professional and even went into the attic to see if there were any leaks. There were none. He took his time and did no rush job at all. I really appreciate his time as well as professionalism.
Awesome company with great service!! Thanks again!
Was early then predicted, which was great. Supper friendly and easy to talk to.
Service was impeccable. They were responsive from the early morning in the middle of one of the hottest days in July and communicated via text for the appointment and when the technician was on his way. Technician knew exactly what he was doing and repaired things in just a few minutes. Extremely happy!
Black Mountain Air responded to our call right away & came out within a few hours. Your technician Robert was very helpful & honest in conducting business with me. I highly recommend this company to anyone that needs the services above. You couldn’t ask for better service!
The technician was very professional. He completed the job quickly at a very good price.I will definitely continue to use Black Mountain Air.
Black Mountain was on time and the installation went off without any issues. The installers were very professional and did a good job of cleaning after the install.
First time customer. Will continue to use their services. Arrived on time. Excellent customer service. Answered all my questions. Just a routine check.
We called on Monday night at 6:50pm. They said the service man will be at our address on Tuesday 11am-2pm. Andrew showed up at our address at 11am. He was friendly, knowledgeable, and courteous. Our air conditioning was back on at 11:45am. Black Mountain Air has fair prices and great service. Black Mountain Air is going to be our go to company moving forward.
Yannick is a helpful and positive technician representing Black Mountain Air Conditioning & Heating Company.Thank you,Richard M.
Andrew was very professional and informative. He came on time; gave me helpful information for my situation; did not upcharge me nor try to sell me any unnecessary repairs. I will be using them again.
Got call back quickly to make appointment. Received text and email right away with date and time. Got text when tech was in the way. Company very professional.Robert was very nice. He even helped me by changing out my filters so I didn’t have to climb the ladder!
This was our second time using Black Mountain Air, but it had been many years between visits. Their customer service is outstanding. We noticed an issue with our AC on Easter Sunday. I logged into their website to see what time they opened so I could call first thing. I was surprised and pleased to find that they offer online scheduling. This is so convenient. I chose the time slot I wanted for the next day, and left a description of what services I needed. They called the next morning to give me a more specific time within the time window I had picked. I appreciated that because then we weren’t sitting around just waiting. They let us know when they were on the way. Michael was our technician. He was extremely friendly, explained everything, and gave us options. The motor in one of our units was going bad,… but he explained it could probably last the season if we wanted it to. We decided to go ahead and have it replaced now. The cost for the consult, and the repair were both extremely reasonable.UPDATE 6/22/22: We used Black Mountain Air again. We had them come out just to look over the system because we’d had a weird situation that resolved itself, but wanted to make sure everything was ok. As always, the scheduling, and customer service was outstanding. Within a short time of me reaching out we had a time slot for the next morning. Robert came out. He was great. He looked over everything. He found no issues, but took the time to explain what could have happened, and to let us know what to observe if it happens again, so that they’d have an idea of what part was malfunctioning. We paid the reasonable diagnostics fee and now have peace of mind. I cannot recommend these guys enough.read more
Quick appointment. On time. Did not try to upsell me. Fair price
Andrew from Black Mountain Air was excellent. Our service was thorough, professional, courteous and on-time. The cost of the service was very reasonable. We have used Black Mountain Air for all our heating and A/C needs and they never disappoint.
We had a great experience with Black Mountain Air. They were available to quickly troubleshoot and repair our A/C Unit. They kept their appointment times; they were on-time, clean and professional upon arrival, and offered a personable service. The knowledgeable technician came out a 2nd time to double-check our A/C unit when a noise appeared. We are grateful !! We will definitely use them again. Thank you!!
Robert was kind, fast and efficient. Happy and cooled-off customer! Black Mountain Air is on ‘speed-dial’ now.
Nothing but good things to say about our experience with Black Mountain Air.We have been in our home for 7 years now and recently have been experiencing issues with only the downstairs zone not getting cool. We scheduled a maintenance call for a technician to take a look and give an assessment. The whole process went well, from scheduling with the front office to the home visit.Our technician (Robert–great name BTW) showed up on time and prepared. We had a quick discussion about what intermittent issues we had been having and he made his way up to the attic–not the most pleasant place to be in the middle of July in Las Vegas. Turns out we have a failing damper motor. Now in the process of getting that scheduled for replacement. I was impressed with his professionalism and greatly appreciate his… expertise.read more
Andrew did a wonderful job. He answered all my questions. He is very professional. Very informative & put me at ease that the A/C is very good condition.
Very professional and thorough annual heater tune up by tech Will. Always an excellent experience with this company.
Great people to work with and very Professional and very responsible
Did a great job replacing the AC…. Very efficient and very responsive to our questions ….. showed up asap with a problem we were having….. Great company……
Everyone I dealt with at Black Mountain Air was fantastic, from the initial inquiry when our unit stopped working to them installing a new system the following day. I cannot recommend them enough. Extremely professional, caring and dedicated to getting us air conditioning after being without for several days in 100 degree temperatures.
Black Mountain responded same day and had BOTH of our systems replaced the very next day. They were professional and courteous from the office staff to the manager to the installation team. Their prices were really affordable and they even offered financing. We so appreciated their prompt response and consideration they took in getting the job done quickly and efficiently. We are so happy we took the recommendation from a friend and went with them. Thank you Black Mountain Air! Keep up the excellent work.
Great experience! Trustworthy, on time and knowledgeable.
Very professional and on time.. Will recommend your company to my friends that needs AC repair…
This company came highly recommended on Nextdoor app and they didn’t disappoint. The person I scheduled with was super friendly and Yannick, who came to provide service, was so nice, worked quickly, tolerated my annoying dogs and did it all with a great smile!!! Thanks Black Mountain Air.
Confident with the technician’s service provided.
We love this company. They are very professional, punctual and always solve the issue.
Technician was knowledgeable, efficient, and polite. We’ve had only good experiences with this company and recommend them any time neighbors ask on Next Door.
Todd has been my GO TO guy for many years. Always responsive to my needs.
Very happy with their service. They were quick and helpful. Didn’t try to oversell only fixed what needed to be fixed . Will definitely use them again in the future.
I had a simple ac tuneup done. Andrew didn’t try to “upsell” me. Got here on time. Very efficient. I’d use them in the future.
Andrew was very professional and was able to troubleshoot the problem and fix our AC at a reasonable cost. I will definitely recommend and use this company for AC services again.
Lifesavers. This company is the best. Always responsive and knowledgeable. You will not get better customer service anywhere. The best in the business. They truly stand behind their service and their products. This should be your first and last stop for heating and air.
Very professional. Did an awesome job, they were prompt and courteous. Clean up and repair was outstanding. When I called with a minor problem the next day, someone was out within a half hour to address the problem. Highly recommend.
Sassything “Sassything” Sassything
Black Mountain outdid themselves again!! Awesome company and employees!!! Andrew was on time, professional, and personable!!Thank you again!!
Second time using BMA. I found BMA and the technician, Robert, very honest and knowledgeable. Helpful and professional, especially with the pandemic we are in. Thank you!
Ac started acting up last night and was able to schedule someone to come by the next afternoon. Every time I’ve used Black Mountain they have been incredibly professional and friendly. Super honest and straightforward. Mike, the technician that helped today, was great!
They were Johnny on the spot, came within 30 minutes of my call. Super professional phone service and technician, and reasonably priced. Will definitely use BMA again.
Highly professional, quality work, pleasant manner. A real credit to Black Mountain.
Robert was very professional and thorough. He really helped us out considerably and was very kind to us. We will definitely keep their number for future repairs. We highly recommend Robert for any repairs on your A/C unit.
All the people I deal with at Black Mountain Air are so nice. They were able to work me in on a very busy day and I really appreciated it!!! They are the best!!!!!
Andrew was our technician and he was very helpful, knowledgeable and informative. I’ve always like the techs that you’ve sent out in the past…great job Black Mountain Air !!!
Company was very responsive when 1/2 my house AC went out the 3rd week in July, ugh! They sent out technicians the next day and accessed the problem, made recommendations and within 3 days I have 2 new AC and air handler units and thermostats installed. They were very fair in pricing and professional in all aspects of their service respecting my home. Highly recommend
Our tech was extremely professional, friendly, and FAST!
They got back to me right away. Living in Vegas, you have to have air conditioning. It’s not a luxury, it’s a must . Robert was very professional. We appreciate you !!!! Thank you !!!!
Called before arriving as promised. Yannick (the service technician) was on-time. Serviced both our systems and provided some very useful tips for a home owner to use. So far very happy.
Black Mountain was recommended to me by my mother and a friend who had already had them come out to their houses. I was able to set up an appointment very easily online with a window frame of two hours. They were here at the beginning of the time frame and sent a text message to let me know they were on their way. Our technician, Andrew, was extremely helpful and courteous. He was able to pinpoint the problem and begin the repairs immediately. I would highly recommend the company.
This company is everything the other reviews say. BMA is very professional, personable, on-time, knowledgeable, and helpful. They take pride in their work. While having your AC system replaced during a heat wave is a hassle, the techs and office made it as hassle free as possible. Pricing is excellent.
My A/C stopped working on a hot day going in to the hottest week of the year. Yannick arrived promptly and was able to fix the problem. Just one of several good experiences with Black Mountain Air.
Tech was super friendly and extremely professional. I’d certainly use them again in the future.
One Hour Air Conditioning & Heating came yesterday to assess our Air Conditioning unit. They told us we needed a whole new unit and gave us a price of over $12,000. Black Mountain Air came out the next day, changed a fuse…total cost $90.00. The unit works perfectly. Black Mountain Air is the only company to use, they are fair and honest.
Robert was knowledgeable and efficient. He did a great job.
Black Mountain AC repair was at my house 30 minutes after calling. Andrew was very knowledgeable and replaced the part needed letting me know parts that would soon need replacement.
Honest about options for maximum or lower cost maintenance,
Andrew did a fantastic job! He was very thorough and informative and helpful!
WOWWWW! The reviews are correct! They are professional and very honest!I called them for a second opinion for my AC unit! Let me put it this way they saved me 10000 dollars. Seems like my ac unit was working just fine and did not need replacement.Now on I will be using their maintenance services.Micheal was great.
July in Vegas must be a nightmare for AC repair companies. I called 4 places and was put on emergency lists. Same with Black Mountain Air and they managed to squeeze us in on the same day while others were 3-4 days off. Yannick showed up with a smile and was quick to diagnose the problem. Within 20 minutes our unit was up and running again, blowing cold air.I paid using GPay and there was an option to tip the service tech which I did. I hope these guys out on the front line doing the hard work actually get that tip money and that it doesn’t just go to the company bottom line. Otherwise I would have given him a cash tip.I would highly recommend Black Mountain Air.
Very professional, representing the company very well. Robert is awesome!!
Highly recommend this company. I have been using Black for several years. They kept my 20 year old system running for years Alas time finally ran out and the system had to be replaced. It was done quickly, cleanly and affordably. Thanks guys!
Very helpful! Thank you Todd & Black Mountain Air.
Nothing needed to be done, it was just a second opinion. All is well, happy to say
Every time one of the techs have been here they are efficient friendly and answer all my questions.
My AC quit during a heat wave, but Black Mountain Air was prompt to rescue me and take the most economical route to repair only what was needed.
Great company. Will give you an estimate over the phone without having to come to your house. Honest and on time. Installers went above and beyond to get the job done right. Highly recommend.
From initial contact to installation everything went smooth. I voiced my concerns about my old dying unit to them and we quickly came up with a plan. On the same day I had a technician out to measure for the new unit and an estimate. 2 days later I had a crew of technicians out at my house installing the new unit. The whole install took about 3 to 4 hours start to finish. Everyone I dealt with either in person or over the phone was great to work with.Update: Had them out for my spring checkup and the tech was great! Cleaned the unit, inspected and tested everything.Update:Special shout out to Tod who sat with me over the phone assisting in coming up with solutions to an issue I’m having while getting the house reroofed. Top notch customer service from everyone I have dealt with at Black Mountain Air.… Very personal and professional customer service.read more
Robert was able to come and fix my AC issue right away and provided excellent service
I researched a few companies before deciding to go with Black Mountain Air to replace my A/C. They replaced it in December, and today Chris came out for the tune up. He was right on time and very professional. He was actually my installer in December so he got to take a look at his work! The unit is quiet and it keeps the house cool. I highly recommend Black Mountain Air for all of your A/C needs! This is a great company!
The Black Mountain team was great to work with. Starting with a friendly, competent HUMAN answering the phone to speak with me.The first appointment was booked for less than two hours after I called – and the technician arrived on time. After several attempts at repair, it was determiend that we needed a replacement A/C unit. It was 107 degrees with more heat coming so we needed to act quickly. We were provied with 3 quotes. The installation appointment was the next morning. The team arrived on time, and were courteous and respectful of our home (and our dog). They placed drop sheets throughout the house to trap any dirt from the removal of the old equipment.They worked throughtout the day (and the heat) to remove and replace the equipment. The heat in the attic was oppresive. The team took one short… lunch break (informing me of their planned return time) and by late afternnoon, we had A/C running. I highly recommend Black Mountain.read more
Excellent service. Completely replaced our HVAC systems, upper and lower units. Professional, clean, prompt, friendly, good pricing. Highly recommended!
Robert is always a pleasure to see. He is conscientious and listens and works hard to solve whatever the problem might be. I have used them to put in two whole systems in two of my homes over the years and they never disappoint.
First time having a company come and perform work on the AC system. Was skeptical at first due to all the mixed reviews I’ve read regarding heating/AC companies. However Black Mountain Air came out, determined the problem and fixed it within 20 minutes.Definitely recommend them and they will be my go to company for any heating and cooling services.
Top marks. Professional, timely and fixed the issues quickly. Highly recommend.
Replaced our 28 year old HVAC system. Furnace and split system AC. during the “sale” part they answered every question I asked. No wiggle or bs. I have some knowledge of the AC industry and they answered plainly and honestly.the install was great. The team was on time. All were in clean Uniform shirts and well spoken. They treated our home with respect and cleaned up everything. Friendly and happy to answer questions.Maybe ours was easy but they were done in 6 hours not the 10 or 12 projected.Great company from the start to the finish.
Super fast response. Great service and price. Technician was professional and friendly. It was 116 degrees outside, my AC was busted and they had it fixed about an hour after I called.
Got them through a referral and was able to make a next day appointment. The tech Robert was very professional, repaired the a/c and installed two thermostat. All at a very reasonable price.
A truly professional experience from start to finish, my technician was so kind and explained things in a way that I understood. This company actually answered my phone call.
Robert was the best! He was on time and knowledgeable. They came out the same day. The price for the repair was very reasonable. We were very pleased with Black Mountain Air.
Benn using Black Mountain for a few years now and very happy with their service.
Great service, quick response, very professional, fair price. Highly recommend!!
I was apprehensive as so many people are taking about how A/C companies are taking advantage of them due to the heat. I absolutely do not feel that was the case here. Unit went out late last night. Was able to go on-line and book a service for today between 2pm-5pm and was informed it would be $60 for the diagnosis. Received a text from the tech and an email letting me know he was on his way about 1:30pm. He showed up right on time. Very professional and courteous. Had the parts in the truck to do the repair. Showed me the quote on the phone in an app that had each service already priced out. System back-up an running in about an hour at what I feel is a very reasonable price. Would totally use Black Mountain again and request Robert. Sincerely appreciated.
Robert was great. He explained everything. Highly recommend!!!
Andrew was extremely knowledgeable, and unlike other companies I won’t mention he didn’t immediately start trying to sell me a whole new system. It was quite refreshing to be told my a/c system still had life in it, and even if certain parts died they could be replaced without having to spend thousands on a whole new unit. Such honesty & integrity is truly hard to find these days. Highly recommend them!
Able to schedule same day and got AC working without breaking the bank. Thank you!!
Great job to say the least. Thank you for your service and I come down for your choice of personal. Good people!
Yannick the technician was very thorough and extremely pleasant.
I have been their customer for over 20 years and am thoroughly pleased. They have replace both air conditioners and have done maintenance over the years. They are always courteous, reliable and very friendly.They are my favorite service, I have lived in Vegas for 55 years, they are unbeatable!
Professionally kind. He was thorough in making sure I understood what was going on.