They were Johnny on the spot, came within 30 minutes of my call. Super professional phone service and technician, and reasonably priced. Will definitely use BMA again.
Andrew was on time and very responsive to my questions. Black Mountain has always been a company I can trust and would highly recommend to all.
Robert was excellent, trustworthy and knowledgeable. We will definitely have him come back out for both heating and cooling systems!
Yannick is a helpful and positive technician representing Black Mountain Air Conditioning & Heating Company.Thank you,Richard M.
Awesome company with great service!! Thanks again!
Absolutely superb service from Black Mountain A/C
Very professional, representing the company very well
First time having a company come and perform work on the AC system. Was skeptical at first due to all the mixed reviews I’ve read regarding heating/AC companies. However Black Mountain Air came out, determined the problem and fixed it within 20 minutes.Definitely recommend them and they will be my go to company for any heating and cooling services.
Second time using BMA. I found BMA and the technician, Robert, very honest and knowledgeable. Helpful and professional, especially with the pandemic we are in. Thank you!
Great company. Will give you an estimate over the phone without having to come to your house. Honest and on time. Installers went above and beyond to get the job done right. Highly recommend.
Lifesavers. This company is the best. Always responsive and knowledgeable.
Excellent 5 star service.
Was early then predicted, which was great. Supper friendly and easy to talk to.
This was our second time using Black Mountain Air, but it had been many years between visits. Their customer service is outstanding. We noticed an issue with our AC on Easter Sunday. I logged into their website to see what time they opened so I could call first thing. I was surprised and pleased to find that they offer online scheduling. This is so convenient. I chose the time slot I wanted for the next day, and left a description of what services I needed. They called the next morning to give me a more specific time within the time window I had picked. I appreciated that because then we weren’t sitting around just waiting. They let us know when they were on the way. Michael was our technician. He was extremely friendly, explained everything, and gave us options. The motor in one of our units was going bad,… but he explained it could probably last the season if we wanted it to. We decided to go ahead and have it replaced now. The cost for the consult, and the repair were both extremely reasonable.UPDATE 6/22/22: We used Black Mountain Air again. We had them come out just to look over the system because we’d had a weird situation that resolved itself, but wanted to make sure everything was ok. As always, the scheduling, and customer service was outstanding. Within a short time of me reaching out we had a time slot for the next morning. Robert came out. He was great. He looked over everything. He found no issues, but took the time to explain what could have happened, and to let us know what to observe if it happens again, so that they’d have an idea of what part was malfunctioning. We paid the reasonable diagnostics fee and now have peace of mind. I cannot recommend these guys enough.read more
Andrew was very professional and even went into the attic to see if there were any leaks. There were none. He took his time and did no rush job at all. I really appreciate his time as well as professionalism.
Very happy with their service. They were quick and helpful. Didn’t try to oversell only fixed what needed to be fixed . Will definitely use them again in the future.
Robert was thoughtful, professional very knowledgeable. You are lucky to have him.
We had a great experience with Black Mountain Air. They were available to quickly troubleshoot and repair our A/C Unit. They kept their appointment times; they were on-time, clean and professional upon arrival, and offered a personable service. The knowledgeable technician came out a 2nd time to double-check our A/C unit when a noise appeared. We are grateful !! We will definitely use them again. Thank you!!
Black Mountain AC repair was at my house 30 minutes after calling. Andrew was very knowledgeable and replaced the part needed letting me know parts that would soon need replacement.
Andrew was very professional and informative. He came on time; gave me helpful information for my situation; did not upcharge me nor try to sell me any unnecessary repairs. I will be using them again.
From initial contact to installation everything went smooth. I voiced my concerns about my old dying unit to them and we quickly came up with a plan. On the same day I had a technician out to measure for the new unit and an estimate. 2 days later I had a crew of technicians out at my house installing the new unit. The whole install took about 3 to 4 hours start to finish. Everyone I dealt with either in person or over the phone was great to work with.Update: Had them out for my spring checkup and the tech was great! Cleaned the unit, inspected and tested everything.Update:Special shout out to Tod who sat with me over the phone assisting in coming up with solutions to an issue I’m having while getting the house reroofed. Top notch customer service from everyone I have dealt with at Black Mountain Air.… Very personal and professional customer service.read more
Nothing needed to be done, it was just a second opinion. All is well, happy to say
We had Robert look at our AC and perform repairs. Robert was professional, informative and quick with the repairs. I would highly recommend this company, you guys are awesome!
We called on Monday night at 6:50pm. They said the service man will be at our address on Tuesday 11am-2pm. Andrew showed up at our address at 11am. He was friendly, knowledgeable, and courteous. Our air conditioning was back on at 11:45am. Black Mountain Air has fair prices and great service. Black Mountain Air is going to be our go to company moving forward.
Called before arriving as promised. Yannick (the service technician) was on-time. Serviced both our systems and provided some very useful tips for a home owner to use. So far very happy.
The technician was very professional. He completed the job quickly at a very good price.I will definitely continue to use Black Mountain Air.
Very professional and thorough annual heater tune up by tech Will. Always an excellent experience with this company.
These guys rock, they are honest, fast service and communication. I highly recommend!
Quick appointment. On time. Did not try to upsell me. Fair price
From start to finish the experience was great. Very responsive. Customer service was amazing. The team was polite and respectful. They were on time and very thorough. They cleaned up after themselves and didn’t leave any mess. I would definitely recommend Black Mountain Air.
Robert was the best! He was on time and knowledgeable. They came out the same day. The price for the repair was very reasonable. We were very pleased with Black Mountain Air.
Black Mountain responded same day and had BOTH of our systems replaced the very next day. They were professional and courteous from the office staff to the manager to the installation team. Their prices were really affordable and they even offered financing. We so appreciated their prompt response and consideration they took in getting the job done quickly and efficiently. We are so happy we took the recommendation from a friend and went with them. Thank you Black Mountain Air! Keep up the excellent work.
Robert is always so professional and courteous. Always prompt, they squeezed me in even with full schedule due to rising temperatures lately. Always fast accurate service and never try to sell me things I don’t actually need.I Recommend Black Mountain Air to all my friends!!!
Honest about options for maximum or lower cost maintenance,
My AC quit during a heat wave, but Black Mountain Air was prompt to rescue me and take the most economical route to repair only what was needed.
Awesome company. Courteous and professional.
People tend to ignore things until they become a problem; but I was so impressed with Black Mountain Air when they first bid and ultimately installed one and then another AC unit for us that having them come out for a service call just to check on things was an easy call. I knew they would be timely, courteous, thorough and professional. They were as always!
The Black Mountain team was great to work with. Starting with a friendly, competent HUMAN answering the phone to speak with me.The first appointment was booked for less than two hours after I called – and the technician arrived on time. After several attempts at repair, it was determiend that we needed a replacement A/C unit. It was 107 degrees with more heat coming so we needed to act quickly. We were provied with 3 quotes. The installation appointment was the next morning. The team arrived on time, and were courteous and respectful of our home (and our dog). They placed drop sheets throughout the house to trap any dirt from the removal of the old equipment.They worked throughtout the day (and the heat) to remove and replace the equipment. The heat in the attic was oppresive. The team took one short… lunch break (informing me of their planned return time) and by late afternnoon, we had A/C running. I highly recommend Black Mountain.read more
Todd has been my GO TO guy for many years. Always responsive to my needs.
Robert is the best! So courteous, professioal. A wonderful credit to the coppany. Hope he returns if I need service again.
Andrew was very professional and was able to troubleshoot the problem and fix our AC at a reasonable cost. I will definitely recommend and use this company for AC services again.
Our tech was extremely professional, friendly, and FAST!
Excellent service and good value for the money. Technician did what he was tasked to do, and did not try to make me do repairs or replacements where they were really not needed.
Robert was great! Saved my unit when I thought there was no compressor! Highly recommend this company great job Im pleased
This is the company that installed the new unit and we have it tuned up every season.
I was apprehensive as so many people are taking about how A/C companies are taking advantage of them due to the heat. I absolutely do not feel that was the case here. Unit went out late last night. Was able to go on-line and book a service for today between 2pm-5pm and was informed it would be $60 for the diagnosis. Received a text from the tech and an email letting me know he was on his way about 1:30pm. He showed up right on time. Very professional and courteous. Had the parts in the truck to do the repair. Showed me the quote on the phone in an app that had each service already priced out. System back-up an running in about an hour at what I feel is a very reasonable price. Would totally use Black Mountain again and request Robert. Sincerely appreciated.
Our A/C conked out just a few days before the July 4 holiday–bad timing amidst the heat wave and holiday. We called three contractors for bids: one was astronomical, the second company came out but never gave us a bid, and the third company was Black Mountain. Impressed with their reviews, I called and spoke to Shannon. She is extremely knowledgeable and provided an accurate ballpark bid over the phone. The other company’s reps would not do that, and Black Mountain’s bid was considerably lower than the first contractor, for the same unit. Because Black Mountain was so slammed, I decided that honest work was worth waiting for. I was right. Todd was able to repair our unit temporarily to get us through the next few days until they could replace the unit. I was grateful since I had reservations at a local… motel that I was able to cancel. The split A/C-furnace units were installed on July 3. Installers Michael and Will were friendly, professional, and did a beautiful job. We are thankful for the good service, honest work and reasonable price. We will be calling Black Mountain again for our future A/C needs. Thank you Black Mountain!read more
Yannick was very professional and polite
Benn using Black Mountain for a few years now and very happy with their service.
Fantastic young man that did the work, courteous, thorough and very pleasant. A valuable employee.
Very professional. Did an awesome job, they were prompt and courteous. Clean up and repair was outstanding. When I called with a minor problem the next day, someone was out within a half hour to address the problem. Highly recommend.
Yannick the technician was very thorough and extremely pleasant.
Robert is always a pleasure to see. He is conscientious and listens and works hard to solve whatever the problem might be. I have used them to put in two whole systems in two of my homes over the years and they never disappoint.
Great people, good service, friendly!
Great service, thank you!!
This company is everything the other reviews say. BMA is very professional, personable, on-time, knowledgeable, and helpful. They take pride in their work. While having your AC system replaced during a heat wave is a hassle, the techs and office made it as hassle free as possible. Pricing is excellent.
Robert was friendly and courteous. He explained everything he did in detail. He was happy to be helpful. I would recommend this business to friends and family.
Andrew from Black Mountain Air was excellent. Our service was thorough, professional, courteous and on-time. The cost of the service was very reasonable. We have used Black Mountain Air for all our heating and A/C needs and they never disappoint.
First time customer. Will continue to use their services. Arrived on time. Excellent customer service. Answered all my questions. Just a routine check.
Yannick was very professional and thorough. He really helped us out considerably and was very kind to us. We will definitely keep their number for future repairs. We highly recommend Yannick for any repairs on your A/C unit.
Very timely, crew all were very nice and professional,,like a well oiled machine, they finished, cleaned up, went through my new system details, programing, and warranty info,,,,I couldn’t be happier and will be recommending this outstanding company to anyone that needs this type of service
I am Leary about AC businesses because of prior experience with other AC companies. It’s a gamble on wether or not you’re going to get the service you would expect without the fear of being ripped off. So I took a gamble with Black Mountain Air due in part of the positive reviews on Next Door app and it was decision I didn’t regret. The tech that came to my home was very thorough and after completing the tune up, took the time to explain the state of health of my AC system and answered any and all questions and concerns I had. Needless to say they’ve earn my business.
Mike was very professional, excellent customer service, perform great service to my A/C unit. Explain with details some of the parts need to be replaced. Thanks again and I will recommend to friends.
This company came highly recommended on Nextdoor app and they didn’t disappoint. The person I scheduled with was super friendly and Yannick, who came to provide service, was so nice, worked quickly, tolerated my annoying dogs and did it all with a great smile!!! Thanks Black Mountain Air.
WOWWWW! The reviews are correct! They are professional and very honest!I called them for a second opinion for my AC unit! Let me put it this way they saved me 10000 dollars. Seems like my ac unit was working just fine and did not need replacement.Now on I will be using their maintenance services.Micheal was great.
I have been using Black Mountain Air for several years. They are always on time, professional and trustworthy. I will continue to use Black Mountain Air for many years to come.Update: I had my a/c system looked today to be ready for the summer. Yannick came to do the maintenance. He was here on time, very professional and finished in a timely manner. Yannick was a pleasure to meet.Black Mountain Air never disappoints. They provide exceptional service and have great people working with them.
I researched a few companies before deciding to go with Black Mountain Air to replace my A/C. They replaced it in December, and today Chris came out for the tune up. He was right on time and very professional. He was actually my installer in December so he got to take a look at his work! The unit is quiet and it keeps the house cool. I highly recommend Black Mountain Air for all of your A/C needs! This is a great company!
Technician was knowledgeable, efficient, and polite. We’ve had only good experiences with this company and recommend them any time neighbors ask on Next Door.
Got call back quickly to make appointment. Received text and email right away with date and time. Got text when tech was in the way. Company very professional.Robert was very nice. He even helped me by changing out my filters so I didn’t have to climb the ladder!
Michael arrived within the first 5 minutes of the service window provided. As a true professional, he provided me with options and encouraged me to ask any questions I had.
From phone call and scheduling to completion of our issue Black Mountain Air was five stars. They were recommended to me by a friend and I will definitely recommend them to all my other friends. Yannick ( technician) was prompt, polite, and worked with an urgency rarely seen. He started diagnostics with what could have been the smallest issue ( wether this was intended to keep our cost down I don’t know, but it had that effect) continuing until he found the problem.He was straightforward when he did. This is the part that no longer works and this is how much it costs to replace. When his repairs ended the bill was exactly the amount he had stated.You can definitely trust Black Mountain Air to do a great job for a fair and reasonable price!
Confident with the technician’s service provided.
