The heater went out due to a failed igniter.They came right over, diagnosed the issue, replaced the part and we gone in about 30 minutes.The tech is a nice guy with a great work ethic and knowledge of the task.
Robert was very knowledgeable and had our heat up and running in no time
Robert is the best! So courteous, professioal. A wonderful credit to the coppany. Hope he returns if I need service again.
If I could give Black Mountain Air 10 STARS, I would do it. They were very professional, timely, clean, friendly, and fairly priced. Great installers and great company
From start to finish the experience was great. Very responsive. Customer service was amazing. The team was polite and respectful. They were on time and very thorough. They cleaned up after themselves and didn’t leave any mess. I would definitely recommend Black Mountain Air.
Great people, good service, friendly!
Quick appointment. On time. Did not try to upsell me. Fair price
Fantastic young man that did the work, courteous, thorough and very pleasant. A valuable employee.
Great service, thank you!!
Excellent 5 star service.
Very professional and thorough annual heater tune up by tech Will. Always an excellent experience with this company.
These guys rock, they are honest, fast service and communication. I highly recommend!
Good service by Yannick very efficient and professionally handled details.
Yannick responded to my request for service.What a professional technician. He’s articulate in his explanation, genuinely comes across as a caring individual.As for the company, they responded on the second ring, had Yannick at my home within 3 hours (amazing).Thank you, for the quick response and for having an employee like Yannick on your team.
We had a great experience with Black Mountain Air. They were available to quickly troubleshoot and repair our A/C Unit. They kept their appointment times; they were on-time, clean and professional upon arrival, and offered a personable service. The knowledgeable technician came out a 2nd time to double-check our A/C unit when a noise appeared. We are grateful !! We will definitely use them again. Thank you!!
Very personable and professional. Great job would recommend.
Yannick was very professional and thorough. He really helped us out considerably and was very kind to us. We will definitely keep their number for future repairs. We highly recommend Yannick for any repairs on your A/C unit.
We called on Monday night at 6:50pm. They said the service man will be at our address on Tuesday 11am-2pm. Andrew showed up at our address at 11am. He was friendly, knowledgeable, and courteous. Our air conditioning was back on at 11:45am. Black Mountain Air has fair prices and great service. Black Mountain Air is going to be our go to company moving forward.
They care about quality, professionalism, their employees and their customers. Did a fantastic job.
Robert has been our tech for years, between the office & Robert they make it all quick, easy & affordable! Thank you everyone
Black Mountain AC repair was at my house 30 minutes after calling. Andrew was very knowledgeable and replaced the part needed letting me know parts that would soon need replacement.
Todd has been my GO TO guy for many years. Always responsive to my needs.
Deborah Sinclair [Transportation]
Yannick diagnose the problem and made repairs. He had everything up and running within 30 minutes. Very professional and excellent service.
Our heat went out on New Year’s Eve, and Black Mountain Air was the only company that communicated with me on New Year’s Day. We were able to schedule for Monday morning. Robert showed up a little early, which was great since we didn’t have heat, and he was able to repair our wiring and get our heat running in about 30 minutes. The cost of the visit was more than fair. We will be using Black Mountain Air for any future HVAC needs that we have.
Our A/C conked out just a few days before the July 4 holiday–bad timing amidst the heat wave and holiday. We called three contractors for bids: one was astronomical, the second company came out but never gave us a bid, and the third company was Black Mountain. Impressed with their reviews, I called and spoke to Shannon. She is extremely knowledgeable and provided an accurate ballpark bid over the phone. The other company’s reps would not do that, and Black Mountain’s bid was considerably lower than the first contractor, for the same unit. Because Black Mountain was so slammed, I decided that honest work was worth waiting for. I was right. Todd was able to repair our unit temporarily to get us through the next few days until they could replace the unit. I was grateful since I had reservations at a local… motel that I was able to cancel. The split A/C-furnace units were installed on July 3. Installers Michael and Will were friendly, professional, and did a beautiful job. We are thankful for the good service, honest work and reasonable price. We will be calling Black Mountain again for our future A/C needs. Thank you Black Mountain!read more
Andrew from Black Mountain Air was excellent. Our service was thorough, professional, courteous and on-time. The cost of the service was very reasonable. We have used Black Mountain Air for all our heating and A/C needs and they never disappoint.
Great company. Will give you an estimate over the phone without having to come to your house. Honest and on time. Installers went above and beyond to get the job done right. Highly recommend.
Absolutely superb service from Black Mountain A/C
Yannick was very professional and polite
They were Johnny on the spot, came within 30 minutes of my call. Super professional phone service and technician, and reasonably priced. Will definitely use BMA again.
I am Leary about AC businesses because of prior experience with other AC companies. It’s a gamble on wether or not you’re going to get the service you would expect without the fear of being ripped off. So I took a gamble with Black Mountain Air due in part of the positive reviews on Next Door app and it was decision I didn’t regret. The tech that came to my home was very thorough and after completing the tune up, took the time to explain the state of health of my AC system and answered any and all questions and concerns I had. Needless to say they’ve earn my business.
Very professional. Did an awesome job, they were prompt and courteous. Clean up and repair was outstanding. When I called with a minor problem the next day, someone was out within a half hour to address the problem. Highly recommend.
Black Mountain Air responded to our call right away & came out within a few hours. Your technician Robert was very helpful & honest in conducting business with me. I highly recommend this company to anyone that needs the services above. You couldn’t ask for better service!
People tend to ignore things until they become a problem; but I was so impressed with Black Mountain Air when they first bid and ultimately installed one and then another AC unit for us that having them come out for a service call just to check on things was an easy call. I knew they would be timely, courteous, thorough and professional. They were as always!
Yannick was on time and very efficient and friendly. The job was done in a few hours at a fair price.
Robert was friendly and courteous. He explained everything he did in detail. He was happy to be helpful. I would recommend this business to friends and family.
Lifesavers. This company is the best. Always responsive and knowledgeable.
Same Day service, middle heat wave. Thanks so much
Second time using BMA. I found BMA and the technician, Robert, very honest and knowledgeable. Helpful and professional, especially with the pandemic we are in. Thank you!
From phone call and scheduling to completion of our issue Black Mountain Air was five stars. They were recommended to me by a friend and I will definitely recommend them to all my other friends. Yannick ( technician) was prompt, polite, and worked with an urgency rarely seen. He started diagnostics with what could have been the smallest issue ( wether this was intended to keep our cost down I don’t know, but it had that effect) continuing until he found the problem.He was straightforward when he did. This is the part that no longer works and this is how much it costs to replace. When his repairs ended the bill was exactly the amount he had stated.You can definitely trust Black Mountain Air to do a great job for a fair and reasonable price!
Fast ontime arrival, reasonable cost, good advice for future upgrade.I’ve used them before and will continue to use Black Mountian air in the future.
Robert was excellent, trustworthy and knowledgeable. We will definitely have him come back out for both heating and cooling systems!
I researched a few companies before deciding to go with Black Mountain Air to replace my A/C. They replaced it in December, and today Chris came out for the tune up. He was right on time and very professional. He was actually my installer in December so he got to take a look at his work! The unit is quiet and it keeps the house cool. I highly recommend Black Mountain Air for all of your A/C needs! This is a great company!
The technician was very professional. He completed the job quickly at a very good price.I will definitely continue to use Black Mountain Air.
Yannick was fantastic. Punctual, professional, answered all my questions and explained everything to me. This place was beyond my expectations and I will be using and recommending them from now on
Excellent service and price. I have used Black Mountain Air for 4 years and they have always done an outstanding job. 😁 👍
They are an amazing company! Very professional and they actually listen to your concerns! I Bought a new hvac unit and they made it as simple as possible!
Awesome company. Courteous and professional.
I have been using Black Mountain Air for several years. They are always on time, professional and trustworthy. I will continue to use Black Mountain Air for many years to come.Update: I had my a/c system looked today to be ready for the summer. Yannick came to do the maintenance. He was here on time, very professional and finished in a timely manner. Yannick was a pleasure to meet.Black Mountain Air never disappoints. They provide exceptional service and have great people working with them.
Mike was very professional, excellent customer service, perform great service to my A/C unit. Explain with details some of the parts need to be replaced. Thanks again and I will recommend to friends.
This is the company that installed the new unit and we have it tuned up every season.
WOWWWW! The reviews are correct! They are professional and very honest!I called them for a second opinion for my AC unit! Let me put it this way they saved me 10000 dollars. Seems like my ac unit was working just fine and did not need replacement.Now on I will be using their maintenance services.Micheal was great.
Service was prompt and professional. Definitely recomment Black Mountain Air.
Very timely, crew all were very nice and professional,,like a well oiled machine, they finished, cleaned up, went through my new system details, programing, and warranty info,,,,I couldn’t be happier and will be recommending this outstanding company to anyone that needs this type of service
Andrew was very professional and even went into the attic to see if there were any leaks. There were none. He took his time and did no rush job at all. I really appreciate his time as well as professionalism.
We had Robert look at our AC and perform repairs. Robert was professional, informative and quick with the repairs. I would highly recommend this company, you guys are awesome!
They are professional, honest with quality people!
Got call back quickly to make appointment. Received text and email right away with date and time. Got text when tech was in the way. Company very professional.Robert was very nice. He even helped me by changing out my filters so I didn’t have to climb the ladder!
Excellent service and good value for the money. Technician did what he was tasked to do, and did not try to make me do repairs or replacements where they were really not needed.
Robert is always so professional and courteous. Always prompt, they squeezed me in even with full schedule due to rising temperatures lately. Always fast accurate service and never try to sell me things I don’t actually need.I Recommend Black Mountain Air to all my friends!!!
Robert was great! Saved my unit when I thought there was no compressor! Highly recommend this company great job Im pleased
My AC quit during a heat wave, but Black Mountain Air was prompt to rescue me and take the most economical route to repair only what was needed.
Robert is always a pleasure to see. He is conscientious and listens and works hard to solve whatever the problem might be. I have used them to put in two whole systems in two of my homes over the years and they never disappoint.
From initial contact to installation everything went smooth. I voiced my concerns about my old dying unit to them and we quickly came up with a plan. On the same day I had a technician out to measure for the new unit and an estimate. 2 days later I had a crew of technicians out at my house installing the new unit. The whole install took about 3 to 4 hours start to finish. Everyone I dealt with either in person or over the phone was great to work with.Update: Had them out for my spring checkup and the tech was great! Cleaned the unit, inspected and tested everything.Update:Special shout out to Tod who sat with me over the phone assisting in coming up with solutions to an issue I’m having while getting the house reroofed. Top notch customer service from everyone I have dealt with at Black Mountain Air.… Very personal and professional customer service.read more
Michael arrived within the first 5 minutes of the service window provided. As a true professional, he provided me with options and encouraged me to ask any questions I had.
Benn using Black Mountain for a few years now and very happy with their service.
Technician was knowledgeable, efficient, and polite. We’ve had only good experiences with this company and recommend them any time neighbors ask on Next Door.
Robert was thoughtful, professional very knowledgeable. You are lucky to have him.
We called Black Mountain Air for a quote because we had done business with them previously and felt they were honest. We coordinated our A/C and Heating installation through Todd who was very knowledgable. While working with Michael, Michael, Chris and Yannick, they were very respectful and professional in installing three new air conditioners and furnaces. Their work was exceptional as well as the cleanup afterward. They addressed all of the concerns that we had. Black Mountain Air is a very organized and efficient company to deal with. Lou Ramirez
![Deborah Sinclair [Transportation]](https://lh3.googleusercontent.com/a/AATXAJzzQ7-92r0JlEwdZfAyaGX4WQ448TjOHcX_1YtG=s120-c-c0x00000000-cc-rp-mo-s256-br100 "Deborah Sinclair [Transportation]")
